03-09-2009 11:42 AM
For a short term solution: the message went away after I turned the printer off and then back on.
I don't know if the message will return at a future date or not, so I'd still like to hear how to properly address this notification message.
(Note: the printer was out of paper at this time as well. Could that have caused the notification?)
04-26-2009 08:43 AM
As with a previous reply the error occured when the printer was out of paper.
Turning the printer off for 30+ seconds then correctly displayed a "paper out" message
I wonder if it's an "out of paper" message that's incorrectly embedded in the firmware that locks out the printer until a re-power is performed ?
09-13-2009 11:33 PM
As with previous posters, switched off for 30+ seconds and so far printer working but would like to know root cause and (if possible) permanent fix for this!
Model and Serial of ours!
We have 4 more of these printers waiting to be installed - hope they're not all going to do this!
11-18-2009 09:20 AM
If the bottom paper tray is empty it will say replace rollers, power on power off.
If i reload the paper and restart it will work again untill it runs out again
05-08-2012 01:09 AM
I'm having the same problem -- a "replace roller notification" on the HP2025. Besides turning it off, does anyone know what this code actually means? There is more than one roller in this model.
Does anyone know which roller this alert code refers to? Or is this alert code just some sort of bug?
10-25-2012 01:39 PM
I am also experiencing the same problem. It is tiresome to have to turn the printer off & on to use it.
Gee, there's posts on this item spanning NEARLY FOUR YEARS and HP support has not answered.
They keep sending me emails with links to surveys on how to improve their customer support.
WELL, HP, MAYBE YOU COULD START BY ANSWERING THIS LONG-RUNNING QUESTION OR AT LEAST GIVING SOME SORT OF REPLY SO THAT YOU COULD PRETEND THAT YOU CARE ABOUT YOUR CUSTOMERS!
10-25-2012 05:41 PM
10-30-2012 01:45 AM
As David says the forum is not HP technical but other users, printer engineers etc. and the message is due to the printer expecting paper and it's not there so it assumes the roller has not picked up and gives the message.
There is a HP advisory dated 2009 on this, it advises exactly as David suggests, check your guides, check the media can lift OK i.e no obstructions, check the media itself as this may be the cause and if the roller is worn then it needs replacement.
The piece of information you need with the posts is the page count, this will help determine if it's getting close to needed replacement, we have seen some of these in the UK where they are run very heavily , they needed rollers very quickly in their duty cycle and were genuinely worn.
(Don't forget Kudos if people have helped)