02-24-2011 08:41 AM - edited 02-24-2011 08:43 AM
I recently installed a P4015n which replaced an old Laserjet 4000. It received only simple text from an AIX system via a jet direct card. I took the card out of the old 4000 and put it in the P4015. I received a few 49.4C18 and 49.4200 errors which always went away after turning the machine off and on. I updated the firmware to 04.110.1. I got the 49.4C18 a couple times right after the update, but not in the last 3 days (knock on wood). I am still getting the 49.4200 error on a daily basis. The event log description says "D270 108 PRINTER ERROR" for each of these entries.
Any suggestions will be appreciated. THANKS!
Solved! Go to Solution.
02-25-2011 08:53 AM
The older JetDirect cards are not fully compatible with printers as new as the P4015n.
If your JetDirect isn't a 620n or newer, then it isn't fully compatible (or not compatible at all). Upgrade to a new JetDirect if the JetDirect is an old version.
Also, your printer is a P4015n ... which comes with network I/O built in. Why use the JetDirect from an old printer?
02-25-2011 09:41 AM
Boy do I feel stupid. I just assumed that since the printer allowed a jet direct card it must perform some specific function my software needed that the port alone would not. I took it out and used the network port. We will see if the errors go away.
02-25-2011 09:51 AM
Don't beat yourself up about it. It's an honest mistake (I know, I did it too). It doesn't help that HP has almost no public documentation of the incompatibility.
I have a location I support that has multiple printers (currently P4015dtn models) and if one of the printers goes down (big jam, error, break, whatever) they simply power down the printer, remove the add-on JetDirect, put a "spare" printer in it's place, put the JetDirect in the "spare" printer, and power on ... and their work continues as if nothing had gone wrong. (They are running nearly 24/7) They call the tech (me) and I come repair the downed printer, which is then considered the "spare" until another printer goes down. In their scenario, the built-in ('integrated') network I/O doesn't accomodate them very well, and the add-on JetDirect is a better idea because they don't have to re-program their connections after changing a printer. -- When we put P4015dtn printers in, that's when I learned that the older JetDirects are not fully compatible with the newer printers (half of them were not even recognized by the new printers). We had to order a whole set of new JetDirects.