Repeated 49.4200 errors on P4015n (1824 Views)
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Visitor
Crosspoint
Posts: 4
Registered: ‎02-24-2011
Message 1 of 6 (1,824 Views)
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Repeated 49.4200 errors on P4015n

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I recently installed a P4015n which replaced an old Laserjet 4000.  It received only simple text from an AIX system via a jet direct card.  I took the card out of the old 4000 and put it in the P4015.  I received a few 49.4C18 and 49.4200 errors which always went away after turning the machine off and on.  I updated the firmware to 04.110.1.  I got the 49.4C18 a couple times right after the update, but not in the last 3 days (knock on wood).  I am still getting the 49.4200 error on a daily basis.  The event log description says "D270 108 PRINTER ERROR" for each of these entries.

 

Any suggestions will be appreciated.  THANKS!

 

Jim

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Visitor
Crosspoint
Posts: 4
Registered: ‎02-24-2011
Message 2 of 6 (1,794 Views)

Re: Repeated 49.4200 errors on P4015n

UPDATE... the 49.4C18 error appeared again today.  So I am getting both errors on a regular basis.  What can I do???

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Honored Contributor
TechPro
Posts: 1,293
Registered: ‎03-15-2002
Message 3 of 6 (1,790 Views)

Re: Repeated 49.4200 errors on P4015n

The older JetDirect cards are not fully compatible with printers as new as the P4015n.

 

If your JetDirect isn't a 620n or newer, then it isn't fully compatible (or not compatible at all).  Upgrade to a new JetDirect if the JetDirect is an old version.

 

Also, your printer is a P4015n ... which comes with network I/O built in.  Why use the JetDirect from an old printer?

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Visitor
Crosspoint
Posts: 4
Registered: ‎02-24-2011
Message 4 of 6 (1,786 Views)

Re: Repeated 49.4200 errors on P4015n

Boy do I feel stupid.  I just assumed that since the printer allowed a jet direct card it must perform some specific function my software needed that the port alone would not.  I took it out and used the network port.  We will see if the errors go away.

 

thanks

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Honored Contributor
TechPro
Posts: 1,293
Registered: ‎03-15-2002
Message 5 of 6 (1,784 Views)

Re: Repeated 49.4200 errors on P4015n

Don't beat yourself up about it.  It's an honest mistake (I know, I did it too).  It doesn't help that HP has almost no public documentation of the incompatibility.

 

I have a location I support that has multiple printers (currently P4015dtn models) and if one of the printers goes down (big jam, error, break, whatever) they simply power down the printer, remove the add-on JetDirect, put a "spare" printer in it's place, put the JetDirect in the "spare" printer, and power on ... and their work continues as if nothing had gone wrong.  (They are running nearly 24/7)   They call the tech (me) and I come repair the downed printer, which is then considered the "spare" until another printer goes down.  In their scenario, the built-in ('integrated') network I/O doesn't accomodate them very well, and the add-on JetDirect is a better idea because they don't have to re-program their connections after changing a printer.  --  When we put P4015dtn printers in, that's when I learned that the older JetDirects are not fully compatible with the newer printers (half of them were not even recognized by the new printers).  We had to order a whole set of new JetDirects.

 

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Visitor
Crosspoint
Posts: 4
Registered: ‎02-24-2011
Message 6 of 6 (1,676 Views)

Re: Repeated 49.4200 errors on P4015n

This is resolved.  Since removing the JetDirect card a week ago I have not had any errors.

 

THANKS!!!!

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