Repeated 49.4200 errors on P4015n (2013 Views)
Reply
Visitor
Crosspoint
Posts: 4
Registered: ‎02-24-2011
Message 1 of 6 (2,013 Views)
Accepted Solution

Repeated 49.4200 errors on P4015n

[ Edited ]

I recently installed a P4015n which replaced an old Laserjet 4000.  It received only simple text from an AIX system via a jet direct card.  I took the card out of the old 4000 and put it in the P4015.  I received a few 49.4C18 and 49.4200 errors which always went away after turning the machine off and on.  I updated the firmware to 04.110.1.  I got the 49.4C18 a couple times right after the update, but not in the last 3 days (knock on wood).  I am still getting the 49.4200 error on a daily basis.  The event log description says "D270 108 PRINTER ERROR" for each of these entries.

 

Any suggestions will be appreciated.  THANKS!

 

Jim

Visitor
Crosspoint
Posts: 4
Registered: ‎02-24-2011
Message 2 of 6 (1,983 Views)

Re: Repeated 49.4200 errors on P4015n

UPDATE... the 49.4C18 error appeared again today.  So I am getting both errors on a regular basis.  What can I do???

Honored Contributor
TechPro
Posts: 1,293
Registered: ‎03-15-2002
Message 3 of 6 (1,979 Views)

Re: Repeated 49.4200 errors on P4015n

The older JetDirect cards are not fully compatible with printers as new as the P4015n.

 

If your JetDirect isn't a 620n or newer, then it isn't fully compatible (or not compatible at all).  Upgrade to a new JetDirect if the JetDirect is an old version.

 

Also, your printer is a P4015n ... which comes with network I/O built in.  Why use the JetDirect from an old printer?

Visitor
Crosspoint
Posts: 4
Registered: ‎02-24-2011
Message 4 of 6 (1,975 Views)

Re: Repeated 49.4200 errors on P4015n

Boy do I feel stupid.  I just assumed that since the printer allowed a jet direct card it must perform some specific function my software needed that the port alone would not.  I took it out and used the network port.  We will see if the errors go away.

 

thanks

Honored Contributor
TechPro
Posts: 1,293
Registered: ‎03-15-2002
Message 5 of 6 (1,973 Views)

Re: Repeated 49.4200 errors on P4015n

Don't beat yourself up about it.  It's an honest mistake (I know, I did it too).  It doesn't help that HP has almost no public documentation of the incompatibility.

 

I have a location I support that has multiple printers (currently P4015dtn models) and if one of the printers goes down (big jam, error, break, whatever) they simply power down the printer, remove the add-on JetDirect, put a "spare" printer in it's place, put the JetDirect in the "spare" printer, and power on ... and their work continues as if nothing had gone wrong.  (They are running nearly 24/7)   They call the tech (me) and I come repair the downed printer, which is then considered the "spare" until another printer goes down.  In their scenario, the built-in ('integrated') network I/O doesn't accomodate them very well, and the add-on JetDirect is a better idea because they don't have to re-program their connections after changing a printer.  --  When we put P4015dtn printers in, that's when I learned that the older JetDirects are not fully compatible with the newer printers (half of them were not even recognized by the new printers).  We had to order a whole set of new JetDirects.

 

Visitor
Crosspoint
Posts: 4
Registered: ‎02-24-2011
Message 6 of 6 (1,865 Views)

Re: Repeated 49.4200 errors on P4015n

This is resolved.  Since removing the JetDirect card a week ago I have not had any errors.

 

THANKS!!!!

The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.