Red stripe on 5550, 4650 and 2600! (222 Views)
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Occasional Visitor
Forestwalker
Posts: 2
Registered: ‎03-21-2013
Message 1 of 4 (222 Views)

Red stripe on 5550, 4650 and 2600!

Over the past few weeks all the office printers have developed a red stripe (of varying strength) on the front and or back of the printed page. One I would suspect the printer, two I could put down to bad luck, three different printers I;m starting to think driver software but we have 4 printers now doing this. A HP 5550, a 4650 and two 2600n printers.

 

Has anyone esle come acroos this priblem? We have obviously cleaned the printer, changed the ink, run the clean utility etc.

 

Cheers

Gary

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HP Pro
DaveK.
Posts: 213
Registered: ‎04-20-2010
Message 2 of 4 (218 Views)

Re: Red stripe on 5550, 4650 and 2600!

Are you using Genuine HP supplies?
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Occasional Visitor
Forestwalker
Posts: 2
Registered: ‎03-21-2013
Message 3 of 4 (187 Views)

Re: Red stripe on 5550, 4650 and 2600!

Yep.
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HP Pro
DaveK.
Posts: 213
Registered: ‎04-20-2010
Message 4 of 4 (169 Views)

Re: Red stripe on 5550, 4650 and 2600!

Okay, if possible, can you provide some details answers to questions regarding the red stripe for the CLJ5550:

  1. Location on the page- distance from leading edge of the page.
  2. Does the defect show up on every page?  If not, when does it usually show up?
  3. Is there only one line on each page? 
  4. Is the line parallel to the direction of the paper path?
  5. Is the color line only magenta toner?  Or, is it a combination of magenta and yellow toner?

An image attachment could help.

 

Thanks, DaveK.

 

I work for HP.

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