'Receiving fax' promlem with cm2320 (568 Views)
02-09-2010 11:58 AM
I have my cm2320 connected directly to the Verizon Fios phone jack on the wall. Also connected to the CM2320 is my phone - answering system (set t0 4 rings). When I receive a fax (set to 6 rings) it receives the fax but does not return to 'ready' state. It remains on 'incoming call'. It will only return to 'ready' after I hit the cancel button. Does any one have any suggestions on how to fix the problem. Tech support worked with me for a long time and could not come up with a solution.
03-09-2010 11:37 PM
My HP Color Laserjet CM2320fxi MFP printer can't send & receive faxes, then i reset to factory default setting & firmware updated still the same. finally phoned to HP Technical support & they arrange a onsite engineer come to replace the hardware(for fax).