'Receiving fax' promlem with cm2320 (566 Views)
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Occasional Visitor
Ken Bauer
Posts: 1
Registered: ‎02-09-2010
Message 1 of 2 (566 Views)

'Receiving fax' promlem with cm2320

I have my cm2320 connected directly to the Verizon Fios phone jack on the wall. Also connected to the CM2320 is my phone - answering system (set t0 4 rings). When I receive a fax (set to 6 rings) it receives the fax but does not return to 'ready' state. It remains on 'incoming call'. It will only return to 'ready' after I hit the cancel button. Does any one have any suggestions on how to fix the problem. Tech support worked with me for a long time and could not come up with a solution.
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Occasional Visitor
Tan Ken Hai
Posts: 4
Registered: ‎03-03-2010
Message 2 of 2 (566 Views)

Re: 'Receiving fax' promlem with cm2320

My HP Color Laserjet CM2320fxi MFP printer can't send & receive faxes, then i reset to factory default setting & firmware updated still the same. finally phoned to HP Technical support & they arrange a onsite engineer come to replace the hardware(for fax).
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