07-02-2009 11:54 AM
I have an HP LaserJet P2055dn connected to a print server on a Windows 2003 box. The problem I am having is after about a half a day of this printer being idle, it goes offline. By Offline, I mean on the print server itself, the status displays “offline”.
When this happens, I can ping the printer, but I can’t access it via the embedded web server, but I can in-fact telnet into it. The only way to get it back online is to reboot the printer. We do have several Cisco switches here, I know I read a post somewhere else talking about this printer having issues with intelligent Cisco switches, anyone have any ideas? Is there a setting that needs to be changed? I am on the latest firmware as well.
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08-17-2009 10:59 AM
08-17-2009 12:58 PM - last edited on 10-20-2011 03:41 AM by Ajay-Kumar
I never got this resolved so I just took the printer back and went with a Lexmark, its been running flawless for 3 weeks. Not sure what HP's deal is?
09-21-2009 07:20 PM
10-01-2009 04:32 AM
10-29-2009 12:53 PM
10-29-2009 12:59 PM
I can see this is not yet available on the support site. Your best bet will be to open a call with HP.
12-02-2009 09:30 AM
I have spoken to HP support who were no use, talking of older firmwares...
I have the offline problem on many p2055 printers and have had this before on many p2015 printers..
01-05-2010 06:24 AM
We are still having this problem on a number of printers of this model even after applying this beta firmware. Anyone still have the problem after applying the firmware, any ideas?
02-07-2010 04:56 AM
She explained a voucher would be sent to me enabling the supplier to replace but whats the point in replacing these with others which may well have the same issue??!!
HP you must realise this is becoming a major issue??
The printers when connected to the network initially print until about 1 hour later the cant see the network, all the network printer page states is initialising IPV4 I have tried a different network cable, different network even tried attaching it to a router of its own but the same issue....
I have still not recieved the voucher nor any further communications.....!!!!
02-07-2010 12:48 PM
Thank you for your response.
02-08-2010 03:35 PM
This is turning in to a nightmare.... I am really regretting purchasing these pinters and will not be order the remaining 40 until this is resolved.
02-09-2010 12:24 AM
I had the same problem locating the firmware as well, it is not availiable on the HP website and you have to contact HP direct to get it. I have uploaded it to RapidShare with this link if you want it.
I would appritiate if in return you could get back to me with your conclusions after applying this firmware because I have used it on a number of these machines and the problem returned, no one else wants to respond to my previous question?
03-02-2010 07:14 AM
03-02-2010 01:04 PM
If SMNP "public" SMNP access is enabled on the printer, the "SMNP Status Enabled" setting can stay checked without problems.
As soon as you disable public SMNP access to the printer (either via the EWS of Web JetAdmin), the printer queue goes offline some 30 seconds later. If you enable public SMNP, the queue returns to ready almost instantly.
Since I want to disable "public" SMNP access for security reasons, I'll be disabling this setting in future printers installations.
03-17-2010 04:41 AM
We're having a similar problem at my site.
We have several P2055dn's networked IP and setup on a Windows 2003 print server. Printers have the latest firmware (20091203) and setup with pretty standard IPv4 settings. We've also factory reset after firmware update as well.
Problem is after a few hours of being on when a print job is sent it simply does not come out. Printer shows 'printing document' (on front panel and HTTP interface), the print server shows the job in the queue but it never clears down or prints off.
Fix is to switch off printer and back on again. This will only stay working for a few hours though. I've tweaked most settings like SNMP, advanced printing feature on and off etc.
Are we the only people in the world with this issue? These look to be nice little printers but if they don't print their not much good to me!!
Any help much appreciated.