Problem with HP LaserJet P2055dn

[Eric Arias]

Hello,

I have an HP LaserJet P2055dn connected to a print server on a Windows 2003 box. The problem I am having is after about a half a day of this printer being idle, it goes offline. By Offline, I mean on the print server itself, the status displays “offline”.
When this happens, I can ping the printer, but I can’t access it via the embedded web server, but I can in-fact telnet into it. The only way to get it back online is to reboot the printer. We do have several Cisco switches here, I know I read a post somewhere else talking about this printer having issues with intelligent Cisco switches, anyone have any ideas? Is there a setting that needs to be changed? I am on the latest firmware as well.

Thanks,
Eric-

[Eric Arias]

I also wanted to add that the error code I am getting when this happens is: 84.1D31

[spongebob42]

Hi did you ever get a response re the 84 Err 1D31 Problem? I ask because I have the precise same problem, thank you.

[Roger Bass]

I have the same problem on all 8 of my P2055dn printers. Why is HP not doing something about this? You can't even find the error message anywhere.

[Roger Bass]

After updating the firmware I at least get it to show up in the log file as an 84.1d31

[Wayne Montee]

The software install is, ive seem them put out in a while. The UPD driver doesn't work even with the updated firmware. I've been trying to get the PCL6 to work but not having much success. Between the driver installs, the offline issue and the 84.1D31 error this printer has quickly made it to me.

[Eric Arias]

I never got this resolved so I just took the printer back and went with a Lexmark, its been running flawless for 3 weeks. Not sure what HP's deal is?

[Bruce Douglas]

I have the same problem with my P2055dn. I sure do wish I would have researched this prior to purchasing this printer. I am also amazed that HP is not doing something about it. I did the firmware update only to receive an error after it flashed initializing for quite some time. I was told to turn the printer off and then back on. Doesn't give me a warm feeling about the success of the firmware. Why won't HP address this problem with this printer?

[Antonio Beteli]

The same problem here in Brazil

20 printers, Hello HP, could you resolv this, please?

error 84.1d31- All of them tcp/ip v4 protocol
only

Fernando

[Technique Support]

We see the same issue with 60 P2055dn printers with our client. HP suggest we supply all serial numbers so they can escalate it. We'll do this but can anybody suggest a way to progress this, or if a total swap-out will help!?

[Emerson Oliveira]

Any solution for this case ?

I has the same problem.

tks
Emerson

[Technique]

Yes this was resolved. HP support provided us with new firmware, I will check that our client has seen no further issues and report the firmware version they provided (a beta) if it's not already available on the update site.

[Technique]

The filename provided was
LJ_P2055dn_FW_Update_BETA_20090925.zip

I can see this is not yet available on the support site. Your best bet will be to open a call with HP.

[Tom Jeffrey]

Where can i find the file

LJ_P2055dn_FW_Update_BETA_20090925.zip


I have spoken to HP support who were no use, talking of older firmwares...

I have the offline problem on many p2055 printers and have had this before on many p2015 printers..

[homeserve homeserve]

Hi

We are still having this problem on a number of printers of this model even after applying this beta firmware. Anyone still have the problem after applying the firmware, any ideas?

Thanks

[Simon Glencross]

I have the same issue with 6 of these and have a further 12 to order. Least to say I will NOT be ordering anymore until the six I have are fixed. I spoke to the support and they wanted to send me replacement reconditioned printer, I explained I wouldnt accept this considering the printers are just out of the box!

She explained a voucher would be sent to me enabling the supplier to replace but whats the point in replacing these with others which may well have the same issue??!!

HP you must realise this is becoming a major issue??

The printers when connected to the network initially print until about 1 hour later the cant see the network, all the network printer page states is initialising IPV4 I have tried a different network cable, different network even tried attaching it to a router of its own but the same issue....

HELP!!!!

I have still not recieved the voucher nor any further communications.....!!!!

[Technique]

Simon, you've not said if you're running the beta firmware which I suggested fixed this issue for me.

[Simon Glencross]

I mentioned the beta firmware to the HP support lady and she knew nothing about it??!! Do you have a copy of it? Can I load the firmware remotely? Do I need a network connection to the printer in order to load the firmware?

Thank you for your response.

KR

Simon

[Simon Glencross]

Is there anyone out there who can assist me with locating the beta version of firmware??!!! Please.....

This is turning in to a nightmare.... I am really regretting purchasing these pinters and will not be order the remaining 40 until this is resolved.

HELP........

[homeserve homeserve]

Hello Simon

I had the same problem locating the firmware as well, it is not availiable on the HP website and you have to contact HP direct to get it. I have uploaded it to RapidShare with this link if you want it.

http://rapidshare.com/files/348072470/ljp2055dn_FW_Update_20090925.exe.html

I would appritiate if in return you could get back to me with your conclusions after applying this firmware because I have used it on a number of these machines and the problem returned, no one else wants to respond to my previous question?

Thanks

[Matt Mayer]

No need for the Beta Firmware.

There is a Firmware Update in the download area dated December 3, 2009.

---Matt

[brian lemoine]

i had the same problem with printers going offline. The problem is having SNMP enabled on the printer on the server. Go to your Windows 2003 server --> printers --> laserjet printer --> properties --> ports -->configure port --> uncheck "SNMP Status Enabled" that should clear up your problem

[Michel Dube]

Worked for me. Thanks a lot! I have a bunch of other P2055dn without problems but I'll keep an eye on them. Thanks again.

[Michel Dube]

Did some tests to better understand the cause of the problem. Here are my observations:

If SMNP "public" SMNP access is enabled on the printer, the "SMNP Status Enabled" setting can stay checked without problems.

As soon as you disable public SMNP access to the printer (either via the EWS of Web JetAdmin), the printer queue goes offline some 30 seconds later. If you enable public SMNP, the queue returns to ready almost instantly.

Since I want to disable "public" SMNP access for security reasons, I'll be disabling this setting in future printers installations.

[Christian Roussel]

Hello,

We're having a similar problem at my site.

We have several P2055dn's networked IP and setup on a Windows 2003 print server. Printers have the latest firmware (20091203) and setup with pretty standard IPv4 settings. We've also factory reset after firmware update as well.

Problem is after a few hours of being on when a print job is sent it simply does not come out. Printer shows 'printing document' (on front panel and HTTP interface), the print server shows the job in the queue but it never clears down or prints off.

Fix is to switch off printer and back on again. This will only stay working for a few hours though. I've tweaked most settings like SNMP, advanced printing feature on and off etc.

Are we the only people in the world with this issue? These look to be nice little printers but if they don't print their not much good to me!!

Any help much appreciated.