Printer settings could not be saved. Operation could not be completed (error 0x0000070c) (2897 Views)
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Teena
Posts: 9
Registered: ‎07-29-2010
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Printer settings could not be saved. Operation could not be completed (error 0x0000070c)

 

I seem to be having many horrible problems on one machine with the print subsystem.  It's a windows 7 pro 64bit SP1 machine with an HP1022 Laserjet printer installed.  It kills the print spooler with too many varying errors to list* - it happens when printing from outlook, word or adobe the most.  One of the items I've found to try and fix this problem is to set the settings in the printer properties of the 1022 printer to 'print directly to the printer'.  but it won't let me save those settings, it gives me the error in the subject.  I've already tried removing and reinstalling the 1022 and most other printers, and it still will not let me save the setting.  Any suggestions on this one?

 

 * Here is where I will try to explain the other printing errors.  When the user tries to print to the 1022 printer connected to the computer via usb, the print spooler service dies and he needs to reboot before he can continue to print.  It does not have these issues everytime he tries to print, only sometimes.  If I remove the 1022 and give him a direct IP connection to our Xerox copier, he has the same issue but only needs to restart the app in order to go on and continue printing.  The spooler service also dies when he goes into his citrix desktop (syswow64).  I will list the copy paste info from the event log below.  Can anyone please help me with this?  It's really driving me batty.

 

 Log Name:      Application
Source:        Application Error
Date:          10/16/2012 8:32:53 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      laptop
Description:
Faulting application name: PrintIsolationHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bd3b1
Faulting module name: ZSR.dll, version: 6.20.1625.0, time stamp: 0x462fe8cf
Exception code: 0xc0000005
Fault offset: 0x000000000002b54c
Faulting process id: 0xfa0
Faulting application start time: 0x01cdaba2b53f48a4
Faulting application path: C:\Windows\system32\PrintIsolationHost.exe
Faulting module path: C:\windows\system32\spool\DRIVERS\x64\3\ZSR.dll
Report Id: fc13ca34-1795-11e2-b667-415645000030


Log Name:      Application
Source:        Application Error
Date:          10/15/2012 8:31:08 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      laptop
Description:
Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35fc1d
Faulting module name: localspl.dll, version: 6.1.7601.17841, time stamp: 0x4fb09595
Exception code: 0xc0000005
Fault offset: 0x00000000000a926a
Faulting process id: 0xd4c
Faulting application start time: 0x01cdaacc26d578d9
Faulting application path: C:\windows\System32\spoolsv.exe
Faulting module path: C:\windows\System32\localspl.dll
Report Id: 9335cb0f-16cc-11e2-b41e-415645000030

 

 Log Name:      Application
Source:        Application Error
Date:          10/15/2012 8:05:00 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      laptop
Description:
Faulting application name: splwow64.exe, version: 6.1.7601.17777, time stamp: 0x4f35fbfe
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0xe18
Faulting application start time: 0x01cdaad5ac850fd8
Faulting application path: C:\windows\splwow64.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report Id: ec7bf78a-16c8-11e2-b41e-415645000030

 

I have tried the fixes below:

http://www.mailbeyond.com/printers-dissappear-because-the-print-spooler-service-terminated-unexpecte...

http://support.microsoft.com/kb/2647753

 

I have also tried manually fully removing all traces of the drivers and redownloading them and reinstalling using the below procedure:

 

Clear Printer Spooler files and enable the spooler service

===================

1. Click Start, click Run, type "Services.msc" (without the quotation marks) in the open box and click OK.

2. Double-click "Printer Spooler" in the Services list.

3. Click Stop and click OK.

4. Click Start, click Run, type "%WINDIR%\system32\spool\printers" in the open window, and delete all files in this folder.

5. Click Start, click Run, type "Services.msc" (without the quotation marks) in the open box and click OK.

6. Double-click "Printer Spooler" in the Services list.

7. Click on Start. In the Startup Type list, make sure that "Automatic" is selected and click OK.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

open regedit (e.g. click Start, key regedit and press Enter)

navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers

under this key, there will be the keys Version-2 and Version-3 (one or the other of these may be absent - not a problem)
the sub-keys under these contain the printer driver configuration information
delete all the sub-keys inside Version-2 and Version-3, but not these keys themselves

open a Command Prompt window

key the commands:
       net stop spooler
 

open Windows Explorer

navigate to %systemroot%\system32\spool\printers\ and delete any files there. 
By default, this is where the print spooler stores print files.

navigate to %systemroot%\system32\spool\drivers\w32x86
(%systemroot% is usually Windows, but it might be winnt or something else; this is set when the OS is installed).

inside w32x86, there will be folders with the names 2 and 3 (one or more of these may be absent - not a problem)
delete all of the files and sub-folders in each of the 2 and 3 folders, but not the folders themselves
inside w32x86, there may be other folders with names starting with "hewlett_packard", "hphp" or something else; delete these folders also

restart the print spooler (see steps above)

Reinstall printer(s)

 

I also tried removing Acrobat from the machine for a few days since ZSR.dll identifies as an adobe file.

 I also tried right-clicking on the 1022 printer and clicking troubleshoot and I've tried using the HP printer diagnostic utility, and neither can locate any problem.

 Unfortunately, none of the above items seems to have helped the problem in anyway.

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