Printer "Error 60.02" (32742 Views)
Reply
Occasional Visitor
Danielle S.
Posts: 2
Registered: ‎05-08-2008
Message 1 of 10 (32,742 Views)
Accepted Solution

Printer "Error 60.02"

I have a HP Laserjet 4240n printer and it shows "error 60.02" on the screen. I followed the instructions on the screen but it still didn't work. Does anyone know what kind of error it is and how to fix it? Thanks!
Outstanding Contributor
DavidZuts
Posts: 15,305
Registered: ‎02-27-2006
Message 2 of 10 (32,742 Views)

Re: Printer "Error 60.02"

This is a motor lifter error for tray 2. Most times the issue is caused by a small spring which comes off the motor or the chasis where it attaches. See the attached page and look at item 3 as that is the spring. If it is ok, then you could try loosening the screw which secures the motor and then tighening it again. Do so with the tray removed.
Honored Contributor
razzer
Posts: 6,734
Registered: ‎03-04-2007
Message 3 of 10 (32,742 Views)

Re: Printer "Error 60.02"

the 60 error would be a lifter motor error.should indicate the tray 2 lifter motor.it would be down on the lower right side.there is a spring that holds tension on top of it.if this comes off,it can cause issues.try switch trays and see if it still comes up.and make sure that tray is fully seated into place.to see the spring ,you would have to take off the right side cover,and i believe the top cover in order to get the right side cover off.could just be an issue with the lifter motor itself.
Honored Contributor
razzer
Posts: 6,734
Registered: ‎03-04-2007
Message 4 of 10 (32,742 Views)

Re: Printer "Error 60.02"

beat me to it david.
Occasional Visitor
Danielle S.
Posts: 2
Registered: ‎05-08-2008
Message 5 of 10 (32,742 Views)

Re: Printer "Error 60.02"

Thanks for the quick replies. As it turns out, the spring for the tray was broken but with some modification, its working now. Thank you for all your help! :)
Occasional Visitor
Greg Austin
Posts: 2
Registered: ‎07-01-2008
Message 6 of 10 (32,742 Views)

Re: Printer "Error 60.02"

David Zuts I want to thank you for your help the attachment was perfect. Where did you obtain the information? I have recently acquired over 700 hp laser printers to service for our customer. I come from a printing background so I know how to use the devices but little on how to fix them any suggestions would be great.
Outstanding Contributor
DavidZuts
Posts: 15,305
Registered: ‎02-27-2006
Message 7 of 10 (32,742 Views)

Re: Printer "Error 60.02"

Occasional Visitor
Greg Austin
Posts: 2
Registered: ‎07-01-2008
Message 8 of 10 (32,742 Views)

Re: Printer "Error 60.02"

Thanks David that is awesome. I really appreciate the quick response.
Occasional Visitor
bma_support
Posts: 1
Registered: ‎07-26-2013
Message 9 of 10 (19,546 Views)

Re: Printer "Error 60.02"

I have two hp color laserjet 500 m55, on one of them I am receiving this message. I cannot find the spring David recommended on this model. I switched the trays and the error still occurs. Any ideas?

Outstanding Contributor
DavidZuts
Posts: 15,305
Registered: ‎02-27-2006
Message 10 of 10 (19,512 Views)

Re: Printer "Error 60.02"

This is not the same printer so it does not have the same parts. Your problem is probably the lifter driver assembly being bad and if so you will need to bring in for service since this is not an easy part to replace.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.