Re: Printer problems (186 Views)
Reply
Occasional Visitor
ITstudent
Posts: 1
Registered: ‎08-27-2013
Message 1 of 4 (282 Views)

Printer problems

[ Edited ]

Hi I have been having trouble with a few printers at my office where as it will print 100s of pages of just symbols and gibberish. It does this randomly.

 

Anyone have any idea why this is happening or how to stop it?

 

Thanks

 

 

P.S. This thread has been moved from Legacy Feedback Forums > Business Support Web Site to Laserjets.
-HP Forum Moderator

Please use plain text.
Acclaimed Contributor
Dennis Handly
Posts: 25,000
Registered: ‎03-06-2006
Message 2 of 4 (260 Views)

Re: Printer problems

What model HP printer do you have? What Windows version?

Please use plain text.
HP Pro
AJAY_TECHSVY
Posts: 34
Registered: ‎04-03-2012
Message 3 of 4 (222 Views)

Re: Printer problems

Hi ,

 

Request you to give more information of your printer :Printer Model ,

What Connectivity  is used -USB , Parallel Or Network ?

Do you get any garbage print out while printing  Printer self test pages without connecting any connectivity cable except power cable  ?

 

 

 

 

 

i work for hp

 

Please use plain text.
HP Pro
Sohail_Arshad
Posts: 16
Registered: ‎05-05-2013
Message 4 of 4 (186 Views)

Re: Printer problems

Hi,

Symbols and gibberish text gets printed if one or the other file of the driver is corrupted.

 

The solution to this problem is to upgrade/replace the existing driver which is in use and install a Universal Print Driver for Windows PCL6 (UPD PCL6) or a Universal Print Driver for Windows PostScript (UPD PS).

 

Please find the link to download the drivers mentioned above.

 

For UPD PCL6 :

 

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?javax.portlet.begCac...

 

For UPD PS :

 

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3271558&sp...

 

The above two drivers should resolve your issue.

 

I work for HP in Printer Department.

Please send Kudos if you are satisfied with this suggestion.

 

Regards,

Sohail Arshad

Please use plain text.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation