P4015 laser printer with "install black cartridge" (3333 Views)
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Occasional Contributor
Andrew Barefield
Posts: 3
Registered: ‎12-11-2008
Message 1 of 6 (3,333 Views)

P4015 laser printer with "install black cartridge"

Hi Guys,

Anyone have a P4015 where it displays an "Install Black Toner Cartridge" error. Tried a new cartridge with no fix and also checked the cartridge contacts which look good.
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Honored Contributor
Paul Canuck
Posts: 1,752
Registered: ‎08-08-2002
Message 2 of 6 (3,333 Views)

Re: P4015 laser printer with "install black cartridge"

I had a P4515 a while back that had the same issue. It recognized that a genuine cartidge was installed but shortly after that displayed that message. I ended up replacing the engine power supply (under warranty) that supplies the electical connections to the print cartridge but suspect the contacts for the cartridge were flaky. When I had it working I discovered that there were 2 cartridge contacts on the inside left frame of the printer that would cause this message if they were covered up.
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Occasional Visitor
Silviu Dobre
Posts: 1
Registered: ‎02-27-2009
Message 3 of 6 (3,333 Views)

Re: P4015 laser printer with "install black cartridge"

Ran into the same problem.I should have paid more attention to Paul's reply...:(
Failing to do that,I started to replace parts on the printer.
1)Replaced DC controller-same thing(started to swear...)
2)Replaced the power supply-same thing(continued to swear).
3)Checked for continuity between the HV contacts inside printer and the power supply-they were OK (ran out of english f-words,switched on Romanian,a lot more resourceful language from this point of view...)
4) I ended up noticing that one the HV contacts underneath the cartridge (left side of the printer) was slightly pushed in (like 2 mm !!!)
So,before attempting to replace parts on the printer,try to pry up the contacts first.
Good luck!
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Occasional Visitor
Lloyd Parks
Posts: 1
Registered: ‎07-15-2009
Message 4 of 6 (3,333 Views)

Re: P4015 laser printer with "install black cartridge"

Many thanks to Silviu for the advice. Saved me many many hours as well as tons of frustration.
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Occasional Advisor
John Gerbig
Posts: 10
Registered: ‎11-19-2009
Message 5 of 6 (3,333 Views)

Re: P4015 laser printer with "install black cartridge"

Silviu Dobre,
Thank You! Thank You! You have saved me many an hour to fix the same problem. Again Thank You.
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Occasional Visitor
NAWZAN NALIM
Posts: 2
Registered: ‎03-23-2010
Message 6 of 6 (2,417 Views)

Re: P4015 laser printer with "install black cartridge"

[ Edited ]

Nawzan

 

Thank  you very much for saving my time and pressure to get the issue solved

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