02-12-2007 06:47 AM
The only help I get from troubleshooting is:
Make sure that the printer is not in manual feed mode. See Status light patterns for more information.
Make sure that the media guides are adjusted properly.
The pickup roller might be dirty or damaged.
None of these options are the reason paper is not being picked up. Any suggestions?
02-12-2007 11:40 AM
02-13-2007 01:37 AM
02-13-2007 03:53 AM
Assumptions: (1) You can print without problems in Tray 1, the manual, single sheet feed above the main Tray 2. (2) Sometimes, when trying to print from Tray 2 (cassette) the printer works, other time not. (3) When paper fails to pick from Tray 2, you hear noise and get the attention LED flashing on the display.
How am I doing? If these assumptions are correct, I suggest your problem might be associated with the metal plate below Tray 2.
A raised bump on top of this plate triggers the lifting of paper in the cassette. If the plate is bent downward, perhaps it is not triggering the lifting plate in the tray.
You can see paper lifting or not by looking over the stack with a flashlight. A small rectangular opening in the back of the cassette offers enough of a view. Try opening and closing the cassette a few times, looking for the paper to pop up on closing. If not popping up, see if the plate is bent down and bend it up to flat.
06-08-2011 08:37 AM
I am having the same problem. It works for the manual feed, i have checked and it is lifting the paper, and even tried a different tray from another 1320n. I have also replaced the pickup roller and the drive shaft. The gears all look fine and are engaged with one another.
I am stumped on what it could be.