Re: New LJ P4014 install. Easy Printer Care (644 Views)
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Esteemed Contributor
Pier3v
Posts: 1,205
Registered: ‎07-28-2010
Message 1 of 14 (933 Views)

New LJ P4014 install.....Easy Printer Care

This is for anybody at HP that can help.

I just went to install a new (out of the box) LJ P4014 at a customer location.

Drivers installed fine and everything works except Easy Printer Care software.

When you click install from the disk that came with the printer, it opens Internet Explorer and, if I am not wrong, it should either automatically install it from the web or tell you to dl and install it but instead IE opens on a "cannot find URL" message.

What gives and how can I install the software for the customer?

The HP download page for Easy Printer Care says "this software is not downloadable from this website, contact your reseller".

Well, my company is the seller and we have no clue of what is going on or what to do.

Any words of wisdom out there?

Esteemed Contributor
Pier3v
Posts: 1,205
Registered: ‎07-28-2010
Message 2 of 14 (924 Views)

Re: New LJ P4014 install.....Easy Printer Care

It just happened again this time with a CM3530mfp.

Trying to install Easy Printer Care from the disk.....it opens IE on the Easy Printer Care page and when you choose the download, it comes up with the message "this software is not available for download on this page".

 

Anybody out there that knows what is going on with this???

 

Bueller..........Bueller..........

Super Advisor
Ajay-Kumar
Posts: 1,742
Registered: ‎07-25-2011
Message 3 of 14 (913 Views)

Re: New LJ P4014 install.....Easy Printer Care

Hello,

 

Thank You for using HP Forums.

 

Kindly provide the Link, where you got the error message "this software is not available for download on this page". This will help us to escalate the issue to the concerned support team.

 

Moderator

Ajay


Regards,
Ajay
Forum Moderator
Honored Contributor
Kenneth Chan_2
Posts: 2,941
Registered: ‎02-20-2007
Message 4 of 14 (906 Views)

Re: New LJ P4014 install.....Easy Printer Care

Esteemed Contributor
Pier3v
Posts: 1,205
Registered: ‎07-28-2010
Message 5 of 14 (899 Views)

Re: New LJ P4014 install.....Easy Printer Care

That is correct Kenneth, thank you.

Basically Easy Printer Care is not installable from the disks and/or downloadable from the HP website which obviously upset the customers because it is supposed to be part of the installation on a new equipment.

Acclaimed Contributor
Dennis Handly
Posts: 25,277
Registered: ‎03-06-2006
Message 6 of 14 (893 Views)

Re: New LJ P4014 install. Easy Printer Care

[ Edited ]

http://h20331.www2.hp.com/hpsub/cache/342888-0-0-225-121.html?jumpid=reg_r1002_usen

(Wow, 5 minutes ago the link worked and now it doesn't!)

 

>send you to:

 

Something strange on that page.  If you select the "Printer Usage Report - PUR" link, you end up with:

http://h20331.www2.hp.com/Hpsub/cache/446172-0-0-225-121.html

HP Easy Printer Care Software Download


Which wants you to either take a survey or get you to the other links mentioned that say "not available".

Acclaimed Contributor
Dennis Handly
Posts: 25,277
Registered: ‎03-06-2006
Message 7 of 14 (876 Views)

Re: New LJ P4014 install. Easy Printer Care

[ Edited ]

Here is a direct GO link (that also doesn't work)-:

http://www.hp.com/go/epc

Esteemed Contributor
Pier3v
Posts: 1,205
Registered: ‎07-28-2010
Message 8 of 14 (862 Views)

Re: New LJ P4014 install. Easy Printer Care

BUMP!

Esteemed Contributor
Pier3v
Posts: 1,205
Registered: ‎07-28-2010
Message 9 of 14 (851 Views)

Re: New LJ P4014 install. Easy Printer Care

Re-BUMP!

Super Advisor
Ajay-Kumar
Posts: 1,742
Registered: ‎07-25-2011
Message 10 of 14 (830 Views)

Re: New LJ P4014 install. Easy Printer Care

Thanks for using HP Forums!

 

We have escalated this issue of unavailability pages in the site http://www.hp.com/go/epc . And here is the update that the concerned team provided us -

 

This is a known issue and the software has been discontinued. This was actually done about 6 months ago (now it has been 8 months). At that time, all the links and web info was suppose to be removed. It is actually not downloadable from the web anymore. However, there are remainants of the website that still need to be cleaned up. 

 

So they are in the process of removing the leftovers content.

 

Sorry for the inconvenience caused!

 

Moderator

Ajay


Regards,
Ajay
Forum Moderator
Esteemed Contributor
Pier3v
Posts: 1,205
Registered: ‎07-28-2010
Message 11 of 14 (828 Views)

Re: New LJ P4014 install. Easy Printer Care

Ok so......no Toolbox FX for windows7 and now EPC is discontinued.

What other options are available to the customers?

Why are the new printers still shipped with the EPC software link on the drivers/software CD?

Honored Contributor
Kenneth Chan_2
Posts: 2,941
Registered: ‎02-20-2007
Message 12 of 14 (800 Views)

Re: New LJ P4014 install. Easy Printer Care

Pier3v,

 

Still interested in a copy of this?  I found one! Its pretty old (2004/2005) so probably XP and  too big to attach here (15MB zipped),  so I'll put it on my web site until christmas to give you a chance to download it.

 

http://www.csc.liv.ac.uk/~kjc/hpeasyprintercare.zip

 

Good Luck, regards

 

Ken

Esteemed Contributor
Pier3v
Posts: 1,205
Registered: ‎07-28-2010
Message 13 of 14 (789 Views)

Re: New LJ P4014 install. Easy Printer Care

Kenneth,

Thank you very very much!

Occasional Visitor
timgdean1
Posts: 1
Registered: ‎04-28-2012
Message 14 of 14 (644 Views)

Re: New LJ P4014 install. Easy Printer Care

it is a v handy bit of software Please Hp Keep it on the site!!

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