10-15-2013 11:17 AM
I work at a college and our printer stopped working today, unfortunately our tech person isn't in today and we have no way of fixing it. The error code is 49.38.07 Error 4a04 and I was wondering if you had a solution. We have already shut it down and powered back on so that isn't fixing anything but any more information you could give me would be greatly appreciated. (Laserjet 600 M601)
10-15-2013 11:32 AM
Hello, I would first try disconnecting the printer from the network, powercycle machine, and see if the error code returns. If it does not then try running inturnal test prints from the printer, or connect to a laptop not on the network and try to test print to the printer. If the printer works fine after all that, connect the printer back on the network, if the error returns then the file trying to print is probably corrupt. 49 error codes are usually corrupt data/file hitting the machine, or you may just need to update the firmware.
Hope this helps.....
10-16-2013 06:06 AM
These erros pop up from time to time. You can fix by performing a partial disk cleaning. Power up. When all lights are on, press stop. Scroll to Administrative menu. Scroll to Partial clean. Press OK. Back out to Continue. Press OK.