10-12-2010 04:23 PM
It is an intermittent problem, but when it does jam it always has the 13.0A.00 Top Output Bin, Paper Stopped Jam. One paper is above the toner cartridge, another underneath it and one at the registration area. Possible bad reversing unit?
10-12-2010 07:40 PM
Check the cassette feed/separation rollers, if they are smooth/shiny, replace them.
The fact that you have a sheet of paper under the cartridge and one already at the registration, to me, indicates a possible double feed or delay in feed problem.