10-22-2013 11:27 AM
I recently updated the firmware on the laserjet 500 M551 dn printer. I successfully installed the firmware upgrade, but I keeping getting prints with "trash" characters on the pages. It randomally prints this way and is not consistant. I did not have this happen until after the upgrade.
I have updated the firmware twice in an attempt to try to clear the errors to no avail.
I have done the partial clean and full format and I still have the same errors occurring.
I tried updating to the current pcl6 driver as well.
I am using windows xp and older windows software. This occurs in the office software and autodesk software as well.
I am willing to go back to the previous firmware upgrade if possible. I had problems with that firmware upgrade as well (printer would refuse to print after a period of time) but I am willing to go back to it just so I can keep from wasting paper.
I attached an example of the print copies.
Solved! Go to Solution.