02-03-2011 08:37 PM
I have read alot of the threads and I stil cannot get rid of my error on this printer. Even when I leave the drawer 2 out of the printer the error still shows.
What am I doing wrong? Is there any other suggestions. I took the printer apart several times, did the floss thing, and still the error still is there.
Milwaukee Police Department
02-04-2011 05:01 AM
The 13.20 jam can be caused also by a defective fuser unit.
Make sure to remove all the paper from the paper path and if the jam still shows try a new fuser.
Click the star if this was helpful.
02-04-2011 05:17 AM
My assumption is the message is on the printer when you turn it on. Sometimes when you open and close the top cover you may get a clearing path message and then the error comes back. If so the issue is a piece of paper stuck behind the tray 1 assembly or the sensor flag a little to the left of center on the paper feed assembly behind tray 1 as become stuck in the down position. You will have to remove tray 1 to gain assess to remove the paper or free up the sensor flag. To free up the sensor flag you need to apply a bit of pressure to release it. Once released it will work just fine. Common issue on this series. Below is a link to the service manual if you want to try and do it yourself.