LaserJet 3380 Memory Low error (2943 Views)
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Occasional Visitor
Watchtower Society
Posts: 5
Registered: ‎01-03-2008
Message 1 of 8 (2,943 Views)

LaserJet 3380 Memory Low error

Gday,

Our HP LaserJet 3380 is reporting:
Total Memory: 32MB
Available Memory: 5.72MB

It is unable to scan, says "Memory Low" and printing even the simplest documents takes over a minute.

I have performed:
1) "Clear saved faxes"
2) "Restore Defaults"
3) Turned on Device while holding * and Enter

Is there anything else that can be done to clear the memory? or reset the device?

Will adding another 32MB of memory fix the problem?

Thankyou!
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Honored Contributor
razzer
Posts: 6,734
Registered: ‎03-04-2007
Message 2 of 8 (2,943 Views)

Re: LaserJet 3380 Memory Low error

i would think that if a restore factory or cold reset did'nt clear it,there may be a problem with the original 32MB.try reseating it and try again.
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Honored Contributor
Dewaine Chan
Posts: 7,433
Registered: ‎11-05-2002
Message 3 of 8 (2,943 Views)

Re: LaserJet 3380 Memory Low error

IS the msg being displaye on the Printer or on the COmputer?
D.
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Occasional Visitor
Watchtower Society
Posts: 5
Registered: ‎01-03-2008
Message 4 of 8 (2,943 Views)

Re: LaserJet 3380 Memory Low error

The message is being displayed on the printer itself. The memory report comes from the Self Test/Configuration page printed from the printer.

Is it possible to reseat the original 32MB memory? I thought this was inbuilt. Are there any instructions on how to do this?

Thanks,
Damian
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Honored Contributor
Dewaine Chan
Posts: 7,433
Registered: ‎11-05-2002
Message 5 of 8 (2,943 Views)

Re: LaserJet 3380 Memory Low error

Well. That is kind of fishy. Even with the original 32 MB, it shouldn't be acting this way after you have performed the Cold Reset. Well, you could add more RAM to it and see. HP OEM parts resellers like Laser Pros International:

888-558-5277, ext 122
Depot-America
Partsnow
printerworks
etc places have the DIMM pretty cheap. Upgrade the RAM should help.


D>
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Honored Contributor
razzer
Posts: 6,734
Registered: ‎03-04-2007
Message 6 of 8 (2,943 Views)

Re: LaserJet 3380 Memory Low error

right;i'm not too overly familiar with this model.it may be that the original 32MB is built in and cannot be reseated.that was just a general suggestion.i believe that 9MB of the original 32 is system memory.it just seems odd that the methods for clearing it are not doing that.like Dewaine said,you could just try adding another 32MB and see.

the only other things i can think of might be a firmware upgrade or nv ram initialization.nv ram init can be pretty extreme and clear much of the setup and other info off the system.
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Occasional Visitor
Watchtower Society
Posts: 5
Registered: ‎01-03-2008
Message 7 of 8 (2,943 Views)

Re: LaserJet 3380 Memory Low error

Thanks for your help.
I might try a NV Ram initialisation if the purchase of the extra RAM doesnt work. Its either that or dispose of the printer.

How do we perform a NV RAM initialisation? There doesnt seem to be any instructions from HP...
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HerbZ
Posts: 1
Registered: ‎07-01-2010
Message 8 of 8 (2,904 Views)

LaserJet 3380 Memory Low error

My HP LaserJet 3380 prints out the same Memory numbers on the Self Test/Configuration report:
Total Memory: 32MB
Available Memory: 5.72MB

 

Is it possible (as was suggested in posted questions about other LaserJet models) that the drivers or other printing software are taking up all of the installed 32 MB except for the last 5.72 MB that the printer seems to say is available for print jobs?

 

I only have the problem of slow printing with more detailed *.pdf files, some pdf's won't even print, and I get an error message when making multiple copies of a large number of pages, so that you have to push a button to continue the print job for only 1 set of copies of the original.

 

If the hp drivers (or HP Photosmart Studio, or HP Device Manager) are taking up that much of the 32 MB memory module (one driver *.dmg file is, for example, 29 MB or so), is it possible to get more usable memory by using an older, slimmed down driver?

 

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