LaserJet 2420dn Pseudo Paper Jams (498 Views)
Reply
Occasional Visitor
Anita Tang
Posts: 1
Registered: ‎05-13-2005
Message 1 of 2 (498 Views)

LaserJet 2420dn Pseudo Paper Jams

We have a relatively new printer (~1-1/2 months old) and it frequently has problems pulling paper from the tray. The rollers are not worn down and not dirty. It sends an error message about a paper jam (which is non-existent). We would appreciate any help. Thanks.
Please use plain text.
Esteemed Contributor
CA1085692
Posts: 745
Registered: ‎03-16-2004
Message 2 of 2 (498 Views)

Re: LaserJet 2420dn Pseudo Paper Jams

Hi Anita Tang,
As you mention this printer new since 2 month and have a frequently problems pull paper from tray.

Please check a complete steps for HP LaserJet 2400 Series Printers - Clearing Jams

A link down include all steps required to clean Jam from all sides of printer CheckUp deuplex Unit installed correctly.(assign points appericated)

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&taskId=110&prodSeriesId=4...


Regards,
NKassas
There are no short cuts to anything worth doing
Please use plain text.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation