02-08-2012 03:25 PM - edited 02-08-2012 03:26 PM
We would like the default paper source to be tray 2 - right now it looks for paper in tray 1, if no paper there, it gives the red attention light and we have to have paper loaded in tray 1. I want to have nothing loaded in tray 1,. it should print from tray 2 by default. If I load paper into tray 1 then it should pull from there first. We do have an envelope feeder.
02-09-2012 09:34 AM
You need to verify if tray 2 is set to the correct paper size. The paper guide position in the tray determines what size the printer thinks has been loaded if not set to a custom size. That would be the first thing to check. If the size/type prompt is turned on it should indicate what it thinks is loaded and ask you to confirm it.