HP4000 PCL XL Error Unsupported Protocol (39902 Views)
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Occasional Contributor
CA778688
Posts: 3
Registered: ‎04-18-2002
Message 1 of 14 (39,902 Views)

HP4000 PCL XL Error Unsupported Protocol

Here is my problem :
When some users print on this HP4000 PCL6 Drivers, it's writen "pcl xl error
subsystem:kernel error:unsupported protocol
operator:0x0
position :0"

Please Help...
Honored Contributor
Rachelle Thoren
Posts: 3,809
Registered: ‎10-14-2001
Message 2 of 14 (39,463 Views)

Re: HP4000 PCL XL Error Unsupported Protocol

Mastraletti,

Thanks for posting your question with us.

I have a couple of documents that will walk you through troubleshooting and resolving the PCL XL error that you are seeing. Please take a look at this information:

http://www.hp.com/cposupport/printers/support_doc/bpl03752.html

http://www.hp.com/cposupport/printers/support_doc/bpl03010.html

Rachelle
Each day holds promise, purpose and possibility.
Occasional Visitor
cadditguy
Posts: 2
Registered: ‎11-29-2011
Message 3 of 14 (36,772 Views)

Re: HP4000 PCL XL Error Unsupported Protocol

The links found here do not work.  I am experiencing the same problem and some existing articles would be nice

Trusted Contributor
turi
Posts: 189
Registered: ‎08-09-2010
Message 4 of 14 (36,768 Views)

Re: HP4000 PCL XL Error Unsupported Protocol

I would install PCL5. PCL6 is known for that error.
Honored Contributor
Kenneth Chan_2
Posts: 2,941
Registered: ‎02-20-2007
Message 5 of 14 (36,765 Views)

Re: HP4000 PCL XL Error Unsupported Protocol

Occasional Visitor
Prodgers
Posts: 1
Registered: ‎04-11-2012
Message 6 of 14 (35,710 Views)

Re: HP4000 PCL XL Error Unsupported Protocol

PCL XL error

 

Subsystem: Kernel

 

Error: UnsupportedProtocol

 

Operator: 0x0

 

Position: 0

 

 

So here's the issue;

 

I'm trying to network this printer to the computers in our computer lab. The drivers both PCL5 and PCL6 have been tried and tested STILL I get this error. What I want are the god dang drivers for a Hewlett Packard Laserjet 4050N for windows 7. I don't want your universal driver packages since these don't seem to work. Also the links on this thread don't work.

 

 

Outstanding Contributor
DavidZuts
Posts: 15,422
Registered: ‎02-27-2006
Message 7 of 14 (35,700 Views)

Re: HP4000 PCL XL Error Unsupported Protocol

Use the driver built into your operating system. If not there click on the windows update button and it will appear. You will only get pcl xl error when using pcl6 and it does not matter if universal or not. The pcl 5 and postscript drivers will not give that error.
HP Pro
rootie
Posts: 5
Registered: ‎04-15-2012
Message 8 of 14 (35,623 Views)

Re: HP4000 PCL XL Error Unsupported Protocol

Hi Prodgers,

 

Based on your comment that you get the same error message on all drivers including PCL5 and PS, I would guess that the printer driver you think is getting used isn't actually what is being used to send output to this printer. 

 

Which printer drivers do you have installed on your system?

 

Which printer driver is configured as the default for Windows?

 

(more in a bit... -- please let me know what you have so far)

 

rootie

I work for HP.
HP Pro
rootie
Posts: 5
Registered: ‎04-15-2012
Message 9 of 14 (35,621 Views)

Re: HP4000 PCL XL Error Unsupported Protocol

More information...

 

In Windows7, in the "Control Panel" -> "Hardware and Sound" -> "Devices and Printers" right click on the PCL5 or postscript printer for your 4050, choose "Printer Properties" from the context menu. 

 

On the printer properties dialog, there will be a "Print Test Page" button.  Click that and let me know if it works for you to print to your 4050.

 

If you get the same error message for "Print Test Page", then we'll need to dig deeper.  On the same "Printer Properties" dialog box, there is the "Advanced" tab where you should be able to change the driver associated with the device. 

 

If you are not able to resolve the PCL-XL error page with  these steps, please let me know.

 

 

I work for HP.
Occasional Visitor
ZipleR
Posts: 2
Registered: ‎09-09-2013
Message 10 of 14 (17,202 Views)

Re: HP4000 PCL XL Error Unsupported Protocol

I had the same problem on a HP LaserJet 4050.

 

I changed the settings on the I/O menu to the following

 

Parallel Speed = High

Parallel High Speed = Yes

Parallel Adv Function = On

Serial Pacing = Xon/Xoff

Serial Robust Xon=ON

 

The Serial Pacing was set to DTR/DSR - and right after I chaned that my printer began working with the HP UPD v5.5 PCL6.

Before changing that setting I needed to use PCL5.

 

I am hoping others can validate this - as I just stumbled upon it. 

Thanks!

 

HP Pro
Rubenator
Posts: 18
Registered: ‎05-22-2012
Message 11 of 14 (17,142 Views)

Re: HP4000 PCL XL Error Unsupported Protocol

Try re-install upd drive with new ver 5.5
Occasional Visitor
ZipleR
Posts: 2
Registered: ‎09-09-2013
Message 12 of 14 (17,132 Views)

Re: HP4000 PCL XL Error Unsupported Protocol

Do you mean version 5.6.5.15717?

 

There was only 1 UPD Verion 5.5 (5.5.0.12834) released that I know of.

 

Thanks!

 

HP Pro
Sohail_Arshad
Posts: 16
Registered: ‎05-05-2013
Message 13 of 14 (17,099 Views)

Re: HP4000 PCL XL Error Unsupported Protocol

Hi,

 

PCL XL Error pages gets printed if one or the other file of the driver is corrupted.

 

The solution to this problem is to upgrade/replace the existing driver which is in use and install a Universal Print Driver for Windows PCL6 (UPD PCL6) or a Universal Print Driver for Windows PostScript (UPD PS).

 

Please find the link to download the drivers mentioned above.

 

For UPD PCL6 :

 

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?javax.portlet.begCac...

 

For UPD PS :

 

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3271558&sp...

 

The above two drivers should resolve your issue.

 

I work for HP in Printer Department.

Please send Kudos if you are satisfied with this suggestion.

 

Regards,

Sohail Arshad

Occasional Visitor
bdylla02
Posts: 1
Registered: ‎08-05-2014
Message 14 of 14 (4,028 Views)

Re: HP4000 PCL XL Error Unsupported Protocol

You may get the PCL XL error utill you autoconfigure the printer. I have networked laserjet 4050's with UPD 32&64bit PCL6 5.8.0 drivers and after installing the printer the test page gave me the error. Because by default under the Device Settings Tab the Autoconfiguration is set to off. So this UPD driver really has no idea what kind of printer it is trying to drive so of course its going to error out. Switch the autoconfiguration to update now and waaaalaaaaa. Rule of thumb is any time you use any Universal Driver you need to make sure the driver detects the device and its features if you want the driver to work correctly.

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