HP P4014 showing status offline. (1333 Views)
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Occasional Visitor
Greenteam
Posts: 2
Registered: ‎12-21-2010
Message 1 of 3 (1,333 Views)

HP P4014 showing status offline.

When a Laserjet P4014 is connected by a parallel cable to a Jetdirect box it is showing status off line.  

After powering printer back on, it will show status online for 1 or 2 seconds then goes to offline.

Have swopped ports on the Jetdirect with another printer attached and still showing offline, when the other printer is recognised.  The printers display is showing “ready”, and can printer configuration pages. Have attached direct to a PC and all works fine.

It as been working fine for several months, did change to a new parallel cable when testing. Any ideas or solution welcome.

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Honored Contributor
DavidZuts
Posts: 14,748
Registered: ‎02-27-2006
Message 2 of 3 (1,330 Views)

Re: HP P4014 showing status offline.

Reset the jet direct boc and if that does not help, either get a new jet direct box or get a 620N internal jetdirect for the printer.

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Occasional Visitor
Greenteam
Posts: 2
Registered: ‎12-21-2010
Message 3 of 3 (1,324 Views)

Re: HP P4014 showing status offline.

Hi,  Thanks for suggestion, now think we have solved the problem, and it was all down to an empty toner cartridge. Because the cartridge was down to 0%, looks like when used on the jetdirect this must activate something to send it offline. Did connect to another jetdirect box after shaking the old cartridge and showed straightaway. Then relocated to original jetdirect went offline first then changed cartridge and then miracles do happen, status showed online and printing fine.

 

Cheers

 

Gary

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