HP Laserjet p2035n Dropping network connection (4745 Views)
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Occasional Contributor
Posts: 2
Registered: ‎10-31-2007
Message 1 of 12 (4,745 Views)

HP Laserjet p2035n Dropping network connection

I have a brand new laserjet p2035n and after a few hours of being on the network, the printer fails to respond to any print requests, pings, or any type of web interface access. I called support and had a brand new printer shipped out and it does the same thing. I've tried it on many different ports and switches on our network and it does the same thing. If I turn the printer off and back on again it works fine for another few hours then goes out again. I don't have any problems with any other printers on our network including many HP printers. I have the latest firmware on the printer as well. Any ideas?

Thanks,

Chad

Occasional Visitor
Posts: 1
Registered: ‎01-26-2009
Message 2 of 12 (4,745 Views)

Re: HP Laserjet p2035n Dropping network connection

Unfortunately I have no information to help...but I can second that same problem with that same printer. However, restarting it does not seem to help. The printer worked like a champ for a day but not is not not responding to anything, comes up as error-print but says it is connected fine. However,all pings come back as undetected.

Occasional Visitor
Posts: 1
Registered: ‎04-24-2009
Message 3 of 12 (4,745 Views)

Re: HP Laserjet p2035n Dropping network connection

Same problem here!! Please someone advice! is it possible to call support at HP??
Frequent Advisor
Posts: 60
Registered: ‎07-28-2008
Message 4 of 12 (4,745 Views)

Re: HP Laserjet p2035n Dropping network connection

Wow - this problem sounds eerily like the problem plaguing the P2015 series. Symptoms are exactly the same. I had a P2015 with the network connection problem that couldn't be fixed (new printer, new formatter board, new firmware, etc). I just switched to a P2055 since it was unfixable. I think the P2035 and P2055 share some parts too so I am now worried that this problem will soon pop up on the P2055.

For those of you with the problem - What is your firmware version and formatter board version? I think if you started posting that you can establish a pattern or trend. You can find out this information on the web interface of the printer, under "Device configuration."
Occasional Visitor
Posts: 1
Registered: ‎04-29-2009
Message 5 of 12 (4,745 Views)

Re: HP Laserjet p2035n Dropping network connection

I have the same problem. Using Vista or XP USB driver causes me to have the same problem. Job queues, but does not print. Even the web interface on the printer works, but no joy with actual printing. I switched to a standard JetDirect type of connection and the printer wakes up when I print. I don't know what features may be lost, but it works well now. BTW, never had the problem with Linux or Mac. IMHO it's a driver issue and not a printer issue.
Occasional Visitor
Posts: 1
Registered: ‎08-18-2009
Message 6 of 12 (4,745 Views)

Re: HP Laserjet p2035n Dropping network connection

No solutions, just confirming problem. I have nearly identical machine, about 5 months old. Worked perfectly, then issue. I can see IP address, can access web server page fine, see ink levels, all network settings, etc. Can even "ping" successfully (stats below), but when print, see in queue in spool, get error message. I even "unchecked" bi-directional "port" option in printer property settings. HP says issue is with with Microsoft, not them, but this too did not work.

Very disappointed. Attempted "live chat" support, and this unit is not supported. Have been very happy with HP printers till now, have HP MFD OfficeJet, works fine, this second home business printer may be a dud and HP doesn't seem to want to even "chat" about it?

Appreciate any additional suggestions anyone comes up with. I'm ready to plead for return to Staples.


Ping results from Cisco Linksys Wireless router:
(PING 192.168.1.101 ( 192.168.1.101 ) : 56 data bytes
64 bytes from 192.168.1.101: icmp_seq=0, ttl=255 times=20. ms
64 bytes from 192.168.1.101: icmp_seq=1, ttl=255 times=0. ms
64 bytes from 192.168.1.101: icmp_seq=2, ttl=255 times=0. ms
64 bytes from 192.168.1.101: icmp_seq=3, ttl=255 times=0. ms
64 bytes from 192.168.1.101: icmp_seq=4, ttl=255 times=0. ms
--- 192.168.1.101 ping statistics ---
packets transmitted = 5 , packets received = 5 packet loss = 0%
round-trip min/avg/max = 0/4/20
Occasional Advisor
Posts: 6
Registered: ‎10-29-2009
Message 7 of 12 (4,745 Views)

Re: HP Laserjet p2035n Dropping network connection

I think we've pretty much got this sorted, HP support provided us with:

" LJ_P2055dn_FW_Update_BETA_20090925.zip "

I can see this is not yet available on the support site. Your best bet will be to open a call with HP.
Occasional Visitor
Posts: 3
Registered: ‎12-10-2009
Message 8 of 12 (4,745 Views)

Re: HP Laserjet p2035n Dropping network connection

I bought one of these pieces of junk for my home office.

It did not install properly from the beginning.
XP Second Edition. Plug N Play not recognized.

Have had it about two weeks. am tired of telling Windows to turn it back online.

Staples gets it back tomorrow and they better come up with an answer to replace the old printer I turned in.
Occasional Visitor
Posts: 1
Registered: ‎04-19-2010
Message 9 of 12 (4,745 Views)

Re: HP Laserjet p2035n Dropping network connection

Guess what? Same problem. Why is there no response from HP about this? Meh......
Occasional Visitor
Posts: 1
Registered: ‎04-29-2010
Message 10 of 12 (4,745 Views)

Re: HP Laserjet p2035n Dropping network connection

I have the same problem with several hp 2035s. I switch to a HP2300 driver and it seem to help. However, when printing a large document ( over 30 p ) the problem reapears again. Any updates from HP?
Occasional Visitor
Posts: 1
Registered: ‎08-17-2011
Message 11 of 12 (3,752 Views)

Re: HP Laserjet p2035n Dropping network connection

[ Edited ]

So where is HP in all these dropping printers??  I see problem after problem....and no one from HP has chimed in here with any solutions.

Occasional Visitor
Posts: 1
Registered: ‎11-01-2011
Message 12 of 12 (3,544 Views)

Re: HP Laserjet p2035n Dropping network connection

This problem occurs infrequently and it took me a long time to figure out how to deal with it. What happens is it loses the static IP Address that it was assigned and puts a DHCP address in its place. That's right, in the Manual Configuration it puts a DHCP address! The quick fix is to print out a a configuration page from the printer and find out what address it was assigned. Then from the web browser using the DHCP address go into printer's web configuration tool and reconfigure with the correct address. All will be right for awhile even though it doesn't solve the underlying issue. That is why I've begun the switch to Lexmark.

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