05-11-2008 07:35 PM
My first time posting here so be nice :)
I work in a primary school as an IT trainee.
One of the printers on the network here, the HP Laserjet 4200DTN, suddenly stoped working according to the teacher that has that printer in her class room.
The LCD on the printer doesn’t show an error message or anything all it shows is this...
None of the buttons on the printer do anything. Iv tried all the basic turn it off and on and stuff...
When i try access the printer from my workstation it says that the printer is offline.
There is no way that any of the students could have changed any of the printer settings because of the way the user accounts are set up. not even the teachers can change them.
I tried some things such as changing the ports it uses and stuff but I figure its a firmware problem or something. I didn’t bother trying new drivers for the printer since I thought it was a problem with the printer hardware or something
Is there a way to reset the factory defaults without using the printers menu since I can’t access that menu? :S
05-11-2008 07:56 PM
05-11-2008 08:51 PM
Yeh it was the network card I removed it and it started up fine. Ill give HP a call tomorrow and order a new one.
05-14-2008 10:54 AM
Just FYI. Here's HP's support document on the 615n:
Ignore the part about a small percentage failing. We had 8 go bad, and the forums are full of posts about it.