HP LaserJet color 5255n error code 49.38.03 (12757 Views)
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Occasional Visitor
Mapless
Posts: 1
Registered: ‎03-29-2011
Message 1 of 4 (12,757 Views)

HP LaserJet color 5255n error code 49.38.03

I've got a relatively new CP5525n printer (less than 2 months old) getting stuck with a 49.38.03 error code on the console. This code halts the system and can not be cleared out by power cycling or by-passing the error on the console. I can still reach the webserver for limited abilities.

 

Has anyone seen this code or have any info on it? I have not been able to find any reference to it so far.

 

Occasional Advisor
aidan grey
Posts: 7
Registered: ‎10-23-2008
Message 2 of 4 (12,704 Views)

Re: HP LaserJet color 5255n error code 49.38.03

There are some similar issues that can be fixed by a firmware update.

 

Can you access the HP CP 5525 firmware?  You have to be logged it to do so.

 

Aidan Grey

 

Occasional Visitor
CHS2011
Posts: 1
Registered: ‎07-07-2011
Message 3 of 4 (12,513 Views)

Re: HP LaserJet color 5255n error code 49.38.03

Hallo,

 

I have the same problem here with a CN5525dn. I do not get access to update the firmware. the printer reboots to the error warning. Web-Jet-Admin does not find the printer in the network, but it does find the other printers. What else can I Do. Via the integrates Web-Server I can only configure the network settings.

 

Thomas

Occasional Visitor
gshekel
Posts: 1
Registered: ‎08-18-2011
Message 4 of 4 (11,481 Views)

Re: HP LaserJet color 5255n error code 49.38.03

Our local HP representative stated that there are reports of the issue in case that Cyrillic symbols are used somewhere in descriptions entered through web interface
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