10-26-2012 04:38 AM
We have a new HP LaserJet Pro 400 color MFP M475 in our office. When we print PDFs it often aligns pages to the bottom rather than the top. So if there is a half page on the first page or last page it print the text in the bottom half of the page rather than the top. I believe this is an issue with the PCL 6 driver as when I donwload and use the postscript driver it works fine. However, I prefer the functionality on the PCL 6 driver and also don't want to go through the hassle of installing an inferior driver on all our office computers. I've also tried uninstalling and reinstalling the PCL 6 driver but that doesn't fix it. Finally the problem happens with some PDFs (not all) and so far has been fine with word/powerpoint.
Any help would be hugely appreciated.
10-26-2012 07:14 AM
Don't know the answer, but (as I have a LaserJet Pro 400 colour MFP M475dn) I could try to see if I can reproduce the problem and perhaps (help to) work out what is going on by analysing the print stream generated by the driver.
But I don't have very many PDF files available, so could you supply a small (sanitised data) example PDF file which exhibits the fault?
Are you using the device-specific PCL6 driver, or the UPD PCL6 driver? I use the device-specific PCL6 driver version 18.104.22.16862
Which Operating System? I use Windows 7 Professional 64-bit edition.
What application are you using to open and print the PDFs? I use Adobe Reader X version 10.1.4
06-19-2013 07:46 PM
I think I have essentially the same problem; it’s perhaps a bit more general than described here. I′ve posted a description in this thread.