09-20-2010 07:09 PM
We recently moved to a windows 2008 domain, and also transferred all printers, print shares to a new windows 2008 server as well, The print server it Windows 2008 x64 bit
I used the printmig to transfer print shares and etc over from the old server.
Since then users report that they On a HP Color LaserJet 3800 (shared on the print server) - It only prints in Black and White
I tried replacing the driver using the universal driver types ( PCL5 // PCL6 and even PS)
After replacing drivers, and etc and testing, we found something weird. When printing the test page, the windows logo is in color, when printing pdfs it also is in color. However anything printed from the web, outlook, word, and anything else are all in black in white.
I checked the print config \ color settings on the actual printer and saw nothing out of the ordinary
Since then I have removed \ readded printer queues with the same effect.
I added 64bit drivers and added additional drivers for the hp color 3800 printer (32bit) x86
Both Print Services and File services are installed on the windows 2008 server
For further testing, I added the printer locally to a XP machine using the tcp/ip port.
I used the universal driver for XP and got the same results - no color at all, not even the test print. However in the download section for XP there is also a hp color laserjet 3800 pcl -5c driver which i tried -- using this driver on the xp machine proved to be sucessful.
All print jobs were in color as expected. I went to the Windows 2008 server and tried to use this same driver, and was unsucessful as it indicated it was incapatible, I looked in the download section and all that is listed is the universal driver.
What would cause this issue for the printer not to print in color
Where is the older non-Universal driver for windows 2008
How do we make the Hp color 3800 printer -- print in color while shared on a windows 2008 x64bit server
09-21-2010 07:29 AM
The PCL drivers for the 3800 have a setting in the Preferences, Color tab that is sometimes set incorrectly when migrated from one system to another. I'd check there (if you haven't already).
As for the HP Universal Driver... In the Printing Properties, there is a Device Settings tab and at the bottom of the list of settings there is "Device Type". Be sure to set that to "Color" ... and you should get color out of it then.
09-21-2010 08:54 AM
Well I completed removed the printer and reinstalled the printer using the Universal PS drivers.
This appeared to make it print in color, however now
As soon as the job reaches the printer, the "Attention" light starts blinking orange.
The status window shows:
HP MATTE 16 LETTER
which changes over to:
To use another
tray press P
These toggle back and forth every couple of seconds. As soon as you hit the "check" key, the job starts printing. This happens on the test page, a PDF page and the DOC page.