04-25-2012 04:09 PM
We have an out of warranty HP 4700 in our graphics department that is manifesting some vertical registration issues. It is not just a matter of one cartridge being out of alignment, since it shows up to varying degrees on all five of the different diagnostic pages that I have printed out.
Additionally, it is not consistent throughout the page. There can be levels vertically on the page where the lines are crisp and clear but then others that are extremely blurry. To compound matters further, it does not happen with every page printed.
I have tried all of the calibration and maintenance features on the printer itself to no avail, as well as the HP troubleshooting apps online. I have basically exhausted all of the other self help resources available.
Does anyone have any suggestions on what my next steps should be? It has been recommended by someone in my group that we purchase a maintenance kit but that is just a new fuser and pickup rollers and are unlikely to be related to the issue IMHO.
04-26-2012 09:54 AM
Are you able to see the same print quality issue If you print the internal test pages from printer (like configuration page, supplies status page, usage page, demo page etc.)
If the issue is visible with internal pages, kindly scan and attach all the above mentioned pages, so that we can understand the issue better & suggest further steps.
Click the Kudos star if this was helpful. Thank You!
(Although I am an HP employee, I am speaking for myself and not for HP)
04-26-2012 10:25 AM
Thank you both very much for responding. I neglected to post last night that we went ahead and replaced all four ink cartridges and that seems to have resolved the issue. I am unable to tell which one that was actually problematic from the diagnostic pages, so it's a bit of a costly solution, but we do a lot of color printing so this isn't a huge problem.
At any rate, I'm waiting on the person who brought the issue to my attention to sign off that it has been resolved. If I'm wrong and it has not, I will certainly take HP Pro's advice and post the diagnostic/demo pages up here for further investigation.
So, please stand by, I'll let you know.