05-05-2006 04:51 AM
We have an HP 4700n color laserjet, all settings are configured to print to tray 2 by default (desired). However, all print jobs are going to tray 1, even though tray 1 is closed. Since there's no paper in tray 1, it prompts me to select another tray. So I select tray 2, the print job completes, and the process is repeated for all other jobs.
Any help would be appreciated.
05-05-2006 05:20 AM
Wihch Operating System are you using?
Also check in the driver and application, the configuration for paper size and paper type
05-05-2006 12:29 PM
Can you print a printer's configuration page from tray 2?
Have you tried restoring the default settings?
I had a similar problem with my LaserJet 4250n (several of them) , the cause was the application, it don't know how handle paper sizes and paper types, so I download HP Web Jetadmin:
and in the Configuration section, I configured my printers to accept any size and type to tray 2 with no timeout. The problem disappeared immediately.
09-12-2010 04:31 PM
this is the million dollar question- and I cant get a step by step answer to this problem.
I have tried multiple websites- help forums and links.
I have tried restore factory defaults- and every setting I have found on line.
Has ANYONE had success switching to tray 2 as the default tray? Can you send step by step instructions?
Worst part for me is that when this was first set up - IT DID draw from tray 2 first.
05-24-2011 07:01 AM
heh - just got a notification that someone had replied to this posting- and come to check it- and there's no new posts. Eight months and no reply ...I have read post after post that fixes this- and none of them do.
seriously - can anyone send step by step instructions- not just links to other posts about this problem?
07-29-2012 12:53 PM
Problem: Unable to print Letter media from Tray 2.
Terrese was unable to print from Tray2, the printer always requested to use Tray 1 and to load Tray 1 even when the requested print was to use Tray 2.
Analysis & Explanation of why this is behaving this way:
I looked at the menu setting on the printer for Tray 2 and found that the printer indicated Tray 2 was loaded with the media size “Any Custom”, but the physical media that was loaded was “Letter” This likely means that the blue paper guides inside Tray 2 have been inadvertently moved when media was loaded, so that the printer now senses that the paper loaded in Tray 2 is considered to be a custom size media.
Move the blue media guides on Tray 2 to be set to “Letter” (Assuming you have letter media loaded).
A) Open Tray 2 and remove media from Tray 2
B) Lift the front of Tray 2 and pull out, and remove the tray from the printer.
C) Adjust both of the blue guides to be set at “Letter”
D) Re-install the tray and media into Tray 2
E) Verify the size for Tray 2 is now set to “Letter”, and not “Any Custom”