01-30-2008 07:19 AM
01-30-2008 08:14 AM
there is a service note out on this and you can contact an HP service provider to find out what the steps are to get it repaired free.there is a number that can be called.i think it's 1-800 hp-invent.as far as i know ,if you take it in then it's free;if they have to come out then they can charge to come out but not for parts.
often when this happens,part of it will hang there around the cartridge guide when it is broke and prevent it from seating properly.where if it is removed ,it should work ok .at least as a workaround for a while.see don thompsons reply on this thread.http://forums11.itrc.hp.com/service/forums/bizsupp
01-31-2008 08:16 AM