Re: HP 3390 cannot scan document save as PDF (1986 Views)
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Occasional Contributor
Cindy Yeung
Posts: 3
Registered: ‎03-19-2010
Message 1 of 4 (1,986 Views)
Accepted Solution

HP 3390 cannot scan document save as PDF

downloaded microsoft window 7 64 bit driver and software from HP web site, with Dell XPS 8100 (my tower). I can use scanner function but I can only save on bitmap, jpeg, tiff. I cannot find the HP toolbox for the printer. HP 3390 works perfectly fine with my old tower with XP home edition provide save document as PDF.

Don't know what step I missed for the toolbox and how can I save PDF from scanning.

Honored Contributor
Paul Canuck
Posts: 1,752
Registered: ‎08-08-2002
Message 2 of 4 (1,986 Views)

Re: HP 3390 cannot scan document save as PDF

The drivers do not include this option and the software for the the toolbox is from the CD installation which likely would not work for this OS so try to download a conversion program. There are likely lots of free ones out there but I could not recommend one.
Occasional Contributor
Cindy Yeung
Posts: 3
Registered: ‎03-19-2010
Message 3 of 4 (1,986 Views)

Re: HP 3390 cannot scan document save as PDF

Paul,

Can I have more information on the conversion information.

Thanks!

cindyyeung@hotmail.com
Honored Contributor
Paul Canuck
Posts: 1,752
Registered: ‎08-08-2002
Message 4 of 4 (1,986 Views)

Re: HP 3390 cannot scan document save as PDF

I have not tried any. Google "tif PDF conversion" or similar and you should get lots of results. Or you can just try a couple of download sites.
http://www.tucows.com
http://download.cnet.com
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