HP 2840 Carousel Rotation Error (737 Views)
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Posts: 1
Registered: ‎04-10-2007
Message 1 of 2 (737 Views)

HP 2840 Carousel Rotation Error

My carousel is stuck at the yellow cartridge and will not rotate. Turning off the machine will not solve the problem. I know that this is either an "indexing" issue or a motor issue. Since the carousel tries to rotate, I'm assuming it is an indexing issue. Any help is appreciated.
Posts: 17
Registered: ‎04-10-2007
Message 2 of 2 (737 Views)

Re: HP 2840 Carousel Rotation Error

This printer has an issue with the carousel alignment. It can easily spin itself out of alignment or be bumped out of alignment by installing a new toner cartridge, or moving the printer. It is pretty much unresolvable without taking the printer apart. If the printer is under warranty, you can call tech support and have them service the printer free of charge.
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