Error 51.20 (1023 Views)
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Occasional Visitor
Dena
Posts: 1
Registered: ‎08-14-2010
Message 1 of 2 (1,023 Views)

Error 51.20

Just set up the new printer and keep getting this Error 51.20

Printer turns on, acts like it's going to print, then the attention light flashes

and the error message turns on.

 

I've turned it off and on, same thing. I've uninstalled and reinstalled, same thing.

Anyone know what this is?

 

Dena

Outstanding Contributor
DavidZuts
Posts: 15,507
Registered: ‎02-27-2006
Message 2 of 2 (1,014 Views)

Re: Error 51.20

Dena:  You need to tell us the model number of the printer.  That said it appears the printer has a laser/scanner issue.  You could probably return it ti place of purchase for refund or exchange.  If not you can contact hp customer care since it still should be under warranty.

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