Error 49.3c1a Service Error (4039 Views)
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Occasional Contributor
Posts: 2
Registered: ‎10-10-2006
Message 1 of 2 (4,039 Views)

Error 49.3c1a Service Error

On my Networked HP Color LaserJet 4600 PCL 6 Printer I continue to get 49.3c1a service error even after performing a reset. This is a network printer. Any suggestions?
Honored Contributor
Posts: 2,689
Registered: ‎05-10-2004
Message 2 of 2 (4,039 Views)

Re: Error 49.3c1a Service Error

Daphne,

Check the printer queue and delete the file(s) with the error. Wait until it show that it was cleared. Turn off the printer and remove the network cable. Turn on the printer to see if the error is removed. If so, turn the printer off and reconnect the cable and turn back on. Reprint the file that had the error. If you get the error again, the file is corrupted or there is something about the file that the printer does not understand.

If the error is not removed after the above procedure, there could be a hardware issue. Remove the JD card and any hard disk and power back on to see if you still get the error. If so, and with both the JD and HD removed, do a cold reset.

Dave
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