Error 10.92.00 Cartridges Not Engaged (35861 Views)
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Occasional Visitor
Tony Viscomi
Posts: 1
Registered: ‎08-11-2008
Message 1 of 19 (35,861 Views)
Accepted Solution

Error 10.92.00 Cartridges Not Engaged

I have a HP Color LaserJet 3600n and I'm receiving the following message on the control panel:
Error 10.92.00 Cartridges Not Engaged

Any thoughts?
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Honored Contributor
MJS1240!
Posts: 614
Registered: ‎05-23-2008
Message 2 of 19 (35,859 Views)

Re: Error 10.92.00 Cartridges Not Engaged

sound like the cartridge locks may have broke. This extremely common on these models. You have to take out the toners and look for broken pieces on the toner locks on the right side.
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John Sarzoza Jr.
Posts: 2
Registered: ‎02-24-2010
Message 3 of 19 (35,859 Views)

Re: Error 10.92.00 Cartridges Not Engaged

MJS, what do the locks look like? Do you have (or is there one online) a diagram or a service manual of some sort?
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Honored Contributor
MJS1240!
Posts: 614
Registered: ‎05-23-2008
Message 4 of 19 (35,862 Views)

Re: Error 10.92.00 Cartridges Not Engaged

the best I can come up with on this is. this link
http://www.laserpros.com/unsec_hp_3600_internal_components_1.asp
#3 and #7
You can get into laserpros website for the complete manual if you get a login from a sales person over there.
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Honored Contributor
Mark Froggatt
Posts: 1,741
Registered: ‎07-25-2006
Message 5 of 19 (35,859 Views)

Re: Error 10.92.00 Cartridges Not Engaged

Tony
attached are the instructions for replaceing cart locks. on page 19 it shows you what to look for, also the slide see page 7 cracks down at the bottom and gives the same errors.

Mark
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Honored Contributor
Mark Froggatt
Posts: 1,741
Registered: ‎07-25-2006
Message 6 of 19 (35,859 Views)

Re: Error 10.92.00 Cartridges Not Engaged

Tony its to big to attach.
email me at
warbird@ntlworld.com and i will send it to you.

Mark
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John Sarzoza Jr.
Posts: 2
Registered: ‎02-24-2010
Message 7 of 19 (35,859 Views)

Re: Error 10.92.00 Cartridges Not Engaged

Yup, it was #7....all better now. Thanks!
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BookPurrson
Posts: 1
Registered: ‎08-01-2011
Message 8 of 19 (32,978 Views)

Re: Error 10.92.00 Cartridges Not Engaged

Mark,

 

Would you please send me the instructions if you have them?  I would really appreciate the help.  Thank you.

 

Sharon

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Jimmymarin1
Posts: 2
Registered: ‎11-08-2011
Message 9 of 19 (31,360 Views)

Re: Error 10.92.00 Cartridges Not Engaged

Can you please send me the instructions?  Jimmy@jimmymarin.com

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chinomora
Posts: 1
Registered: ‎12-02-2011
Message 10 of 19 (30,915 Views)

Re: Error 10.92.00 Cartridges Not Engaged

error 10.92.00   on  HP 3600

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SaraJinx
Posts: 1
Registered: ‎02-21-2012
Message 11 of 19 (29,049 Views)

Re: Error 10.92.00 Cartridges Not Engaged

I am having the same problem with my this "cartridges not engaged" error message.  Could someone send me the document that helped others problem solve this issue?  

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Occasional Visitor
keriketzi
Posts: 1
Registered: ‎04-03-2012
Message 12 of 19 (27,948 Views)

Re: Error 10.92.00 Cartridges Not Engaged

Ditto can someone send it to me too? KariKatzi@gmail.com

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Honored Contributor
DavidZuts
Posts: 14,980
Registered: ‎02-27-2006
Message 13 of 19 (27,917 Views)

Re: Error 10.92.00 Cartridges Not Engaged

[ Edited ]

See the attached for basic instructions.  Good Luck.

 

 

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Erik_Olson
Posts: 1
Registered: ‎08-06-2012
Message 14 of 19 (24,199 Views)

Re: Error 10.92.00 Cartridges Not Engaged

Here is my workaround:

 

I broke the left lever lock while replacing the black cartridge. Symptom: the cartridge does not seat all the way, and jams in place. This is because the broken lever lock is hanging down and blocks the cartridge from going in. You'll notice the black cartridge is not seated as deeply as the color cartridges.

 

1. Remove the cartridge carefully.


2. Find the left lever lock. It's a piece of white plastic that you can flip up with your finger.

 

3. Use a pencil or other skinny object to hold the broken lever in the up position. Angle the pencil as high up as you can to make clearance for the cartridge.

 

4. Have someone insert the black cartridge while you hold the lever up. When it jams up against the pencil, it's time to remove the pencil. Slide the cartridge the rest of the way in.

 

5. Close the door. If all is well, your printer then says "Genuine HP Supplies... Ready!"

 

6. With luck you've postponed the repair for another cartridge lifetime.

 

 

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kvcarls
Posts: 1
Registered: ‎09-03-2012
Message 15 of 19 (23,082 Views)

Re: Error 10.92.00 Cartridges Not Engaged

Thank you for this! It works beautifully and simply, saving (at least for now) the hassle of fixing such a minute problem.
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nnergy
Posts: 1
Registered: ‎12-31-2012
Message 16 of 19 (19,143 Views)

Re: Error 10.92.00 Cartridges Not Engaged

This post help me too and if you ever need the full service manual follow this link http://www.feedroller.com/Store/Service%20Manual/CLJ3000_3600_3800_CP3505sm.pdf

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TSingle1
Posts: 1
Registered: ‎02-21-2013
Message 17 of 19 (17,410 Views)

Re: Error 10.92.00 Cartridges Not Engaged

This worked perfectly - you saved me from having to buy a new printer!!  Thanks!

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tomgeol
Posts: 1
Registered: ‎12-26-2013
Message 18 of 19 (6,264 Views)

Re: Error 10.92.00 Cartridges Not Engaged

This workaround (holding the broken white plastic bit up with a letteropener while inserting cartridge) worked great and is a lifesaver for this old printer!

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basketballclub
Posts: 1
Registered: ‎05-20-2014
Message 19 of 19 (1,591 Views)

Re: Error 10.92.00 Cartridges Not Engaged

I am now getting this error code and need help.  Any suggestions?  HP 3600n Printer

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