08-13-2008 11:40 AM
08-13-2008 02:35 PM
08-14-2008 03:29 PM
04-17-2011 08:50 AM
I have installed a new HP Black Cartridge and I still get error message that states 10.92 not engaged and to close the door. I keep getting attention message.
This is an emergency--what can I do. Tech support is closed this has been going on for two days now.
04-17-2011 03:32 PM
Lets get real here. Did you even bother to read the posts above yours. I attached pictures to my last post and if this is your issue you need to replace the cartridge locks. Asking for help and not reading above to identify your problem is wasting everyone's time. If the pictures are not your problem, then post back with the exact message as there are numbers after the 10.92.
08-23-2011 12:36 PM
Well, maybe they're in the same boat I am.
Cartridge has been replaced and lock looks like "Good" photo. Any other suggestions are appreciated.
Exact error message is: 10.92.00 cartridges not engaged
08-24-2011 04:58 AM
There are 4 locks. 1 for each color. Make sure all 4 locks look ok per the picture. Also this indicates the black lock located at the top. This is on the right side, but there is also a white plasitc lock piece on the left side which should be barely visable. If hanging down then the left side lock is broken.
08-24-2011 07:25 AM
All of the locks look good. However, we did notice that the door (not the outer door, but the door that locks in place over the cartridges) does not seem to be engaging. Is this a part issue or could something be in the way keeping it from engaging?
08-24-2011 04:39 PM
What do you mean by not engaging. The etb (transfer belt) mounted in the front door is what ingages and the movement of the etb is what lowers the cartridge shutters as you close the door to expose the toner drum. If the shutters are not moving when you close the door then you have a broken lever, lock slide, right RC1-6643-000CN.
10-20-2011 08:18 AM
I'm getting errors along the same lines, but I think I've isolated it to a couple of plastic pieces that appear damaged. I'm attaching a pdf of pictures of the damage. Is there anyone that can provide me with proper part numbers or recommend a correct maintenance kit?
The errors I'm getting are 10.92.00 - .03
All other innards look good in the 3600. no bent wires, contact points for the toner chips all look good. There is some damage on the roller film but that's another concern...
10-20-2011 08:34 AM
The part numbers I'm seeing on parts for the left lock levers (?) are
Can someone confirm this for me? I'm not a fan of ordering the wrong parts...
Any confirmations would be appreciated. Thanks for the consideration...
10-21-2011 08:52 AM
I have the same problem. We just changed the black cartridge and the front print roller thing will not lock into place on the right side. I have read all of the above posts. I have checked the printer and for damage on the locks and cartridges and I don't see any broken parts. The locks on the left side move into place when I close the front roller thing. I don't see any movement of the locks on the right side but this may be normal. The left side clicks into place, no problem. The right side does not.
The door closes fine when I take out all of the cartridges or have only the bottom on in. Once I out any of the other in, the print roller will not click into place.
10-22-2011 10:57 AM
See the attached. Also make sure the white tabs on the right side of each toner opening are pressed all the way to the bottom of the slot.
11-08-2011 04:54 PM
11-09-2011 05:19 AM
10-25-2012 12:40 AM
Just visit this link and find the better solutions for your issue. Hope this will troubleshoot your problem.
Go to below link for more information -
11-27-2012 03:10 PM
Thanks for the helpful instructions! ours was the problem of the broken slide lock lever toe indicated on the sheet with pictures you provided, and the part was easy to find with your part number, and it was inexpensive (under $20) so now we are back to work (printer included.)
Sincere appreciation for your solution to our 10.92.00, 10.92.01, 10.92.02, 10.92.03 errors telling us to "Open and Close the Front Door".
10-02-2013 05:15 PM
The 3600n you described had the broken guide that lifts the cartridges open. Looks like a one piece from lever to black cartridge.
You mentioned that this defect is covered even if warranty expired. Is this still in effect???
If so, can you please give me the service station closest to Elmira, NY to take it to???
email me at firstname.lastname@example.org
10-02-2013 05:59 PM