Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600 (37637 Views)
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Occasional Visitor
Bobbi Clark Hoger
Posts: 2
Registered: ‎08-13-2008
Message 1 of 36 (37,637 Views)

Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600

Wondering if anyone could provide me with information on the error message 10.92.00 Cartridges not engaged. We received this message after replacing the black ink cartridge. Wondering if this is a problem with the ink cartridge or with the printer, and how to fix it. Thank you.
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Outstanding Contributor
DavidZuts
Posts: 15,039
Registered: ‎02-27-2006
Message 2 of 36 (37,253 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600

More than likely the black cartridge lock has broken. See the attached for a pictures of good and bad. If yours is the bad then contact hp customer care as they have a service note for this problem and you can get it fixed for free even if out of warranty as long as you bring it to an authorized service provider. Call hp first as some providers do not know or do not want to fix it under the service note.
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Occasional Visitor
Bobbi Clark Hoger
Posts: 2
Registered: ‎08-13-2008
Message 3 of 36 (37,253 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600

I did not see anything attached to your reply. I appreciate your help.
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Susie Reddington
Posts: 1
Registered: ‎08-14-2008
Message 4 of 36 (37,251 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600

Bobbi - I had the same message and I too had just put in a new cartridge (black). When I looked real close at the cartridge, it is not HP. Mine says Quality Imaging Supplies, 100% recycled and guaranteed to work. When I put in my hp black cartridge there was a message which said, now configuring for original hp supplies. Now it works fine. Good Luck to you
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Outstanding Contributor
DavidZuts
Posts: 15,039
Registered: ‎02-27-2006
Message 5 of 36 (37,251 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600

Sorry I thought I did. I will try again.
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Stefan Wulf
Posts: 1
Registered: ‎03-31-2009
Message 6 of 36 (37,251 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600

Hello

I need the Part number to fix this problem

Thanks
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Outstanding Contributor
DavidZuts
Posts: 15,039
Registered: ‎02-27-2006
Message 7 of 36 (37,251 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600

Q5982-67922
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classypub
Posts: 1
Registered: ‎04-17-2011
Message 8 of 36 (35,500 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600N

I have installed a new HP Black Cartridge and I still get error message that states 10.92 not engaged and to close the door.  I keep getting attention message.

 

This is an emergency--what can I do.  Tech support is closed this has been going on for two days now.

 

Please HELP.

 

Thanks!

 

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Outstanding Contributor
DavidZuts
Posts: 15,039
Registered: ‎02-27-2006
Message 9 of 36 (35,490 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600N

Lets get real here.  Did you even bother to read the posts above yours.  I attached pictures to my last post and if this is your issue you need to replace the cartridge locks.  Asking for help and not reading above to identify your problem is wasting everyone's time.  If the pictures are not your problem, then post back with the exact message as there are numbers after the 10.92.

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Occasional Visitor
sbj-mf
Posts: 2
Registered: ‎08-23-2011
Message 10 of 36 (34,488 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600N

Well, maybe they're in the same boat I am.

 

Cartridge has been replaced and lock looks like "Good" photo. Any other suggestions are appreciated.

 

Exact error message is: 10.92.00 cartridges not engaged

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Outstanding Contributor
DavidZuts
Posts: 15,039
Registered: ‎02-27-2006
Message 11 of 36 (34,466 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600N

There are 4 locks.  1 for each color.  Make sure all 4 locks look ok per the picture.  Also this indicates the black lock located at the top.  This is on the right side, but there is also a white plasitc lock piece on the left side which should be barely visable.  If hanging down then the left side lock is broken.

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sbj-mf
Posts: 2
Registered: ‎08-23-2011
Message 12 of 36 (34,461 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600N

All of the locks look good. However, we did notice that the door (not the outer door, but the door that locks in place over the cartridges) does not seem to be engaging. Is this a part issue or could something be in the way keeping it from engaging? 

 

Thanks!

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Outstanding Contributor
DavidZuts
Posts: 15,039
Registered: ‎02-27-2006
Message 13 of 36 (34,450 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600N

What do you mean by not engaging.  The etb (transfer belt) mounted in the front door is what ingages and the movement of the etb is what lowers the cartridge shutters as you close the door to expose the toner drum.  If the shutters are not moving when you close the door then you have a broken lever, lock slide, right RC1-6643-000CN.

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Bwille53
Posts: 2
Registered: ‎10-20-2011
Message 14 of 36 (33,617 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600N

I'm getting errors along the same lines, but I think I've isolated it to a couple of plastic pieces that appear damaged.  I'm attaching a pdf of pictures of the damage.  Is there anyone that can provide me with proper part numbers or recommend a correct maintenance kit?

 

The errors I'm getting are 10.92.00 - .03

 

All other innards look good in the 3600.  no bent wires, contact points for the toner chips all look good.  There is some damage on the roller film but that's another concern...

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Bwille53
Posts: 2
Registered: ‎10-20-2011
Message 15 of 36 (33,614 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600N

The part numbers I'm seeing on parts for the left lock levers (?) are

RC1-6640-020CN (all four ?)

RC1-6633-000CN (The three white ones ?)

RC1-7618-000CN (the black (top) lock lever ?)

 

Can someone confirm this for me? I'm not a fan of ordering the wrong parts...

 

RM1-2759-090CN (the ETB belt assembly for my other issue not covered in this forum)

 

Any confirmations would be appreciated.  Thanks for the consideration...

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Occasional Visitor
mturner53
Posts: 1
Registered: ‎10-21-2011
Message 16 of 36 (33,574 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600N

I have the same problem. We just changed the black cartridge and the front print roller thing will not lock into place on the right side. I have read all of the above posts. I have checked the printer and for damage on the locks and cartridges and I don't see any broken parts. The locks on the left side move into place when I close the front roller thing. I don't see any movement of the locks on the right side but this may be normal. The left side clicks into place, no problem. The right side does not. 

 

The door closes fine when I take out all of the cartridges or have only the bottom on in. Once I out any of the other in, the print roller will not click into place.

 

Suggestions?

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Outstanding Contributor
DavidZuts
Posts: 15,039
Registered: ‎02-27-2006
Message 17 of 36 (33,553 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600N

See the attached.  Also make sure the white tabs on the right side of each toner opening are pressed all the way to the bottom of the slot.

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Occasional Visitor
mmeinert2000
Posts: 1
Registered: ‎11-08-2011
Message 18 of 36 (33,169 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600N

I found my guide rail broken. What is the part no? Where can I get a replacement? Seems to be weak spot in the printer. Does HP cover the replacement part?
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Outstanding Contributor
DavidZuts
Posts: 15,039
Registered: ‎02-27-2006
Message 19 of 36 (33,158 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600

I have no idea what you mean by guide rail. This printer is now old and hp does not cover any repairs under service notes anymore for this product. Below is a link to the service manual so you can look for the part you say is broken.

http://www.feedroller.com/store/Service%20Manual/CLJ3000_3600_3800_CP3505sm.pdf
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Visitor
Vsnagarkoti
Posts: 2
Registered: ‎05-11-2011
Message 20 of 36 (25,463 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600

Hi,

 

Just visit this link and find the better solutions for your issue. Hope this will troubleshoot your problem.

 

Go to below link for more information -

 

http://blog.marketpoint.com/2011/12/15/hp-color-laserjet-3000-3600-3800-and-cp3505-cartridges-not-en...

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Advisor
Nan Douglas
Posts: 21
Registered: ‎01-12-2006
Message 21 of 36 (24,407 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600

Thanks for the helpful instructions! ours was the problem of the broken slide lock lever toe indicated on the sheet with pictures you provided, and the part was easy to find with your part number, and it was inexpensive (under $20) so now we are back to work (printer included.)

 

Sincere appreciation for your solution to our 10.92.00, 10.92.01, 10.92.02, 10.92.03 errors telling us to "Open and Close the Front Door".

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Occasional Visitor
dodypablo1
Posts: 1
Registered: ‎02-07-2013
Message 22 of 36 (22,075 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600N

Hi David. Is it easy to replace the left and right lock or just bring it to an hp service center.

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BillSund
Posts: 1
Registered: ‎10-02-2013
Message 23 of 36 (12,767 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600N

Hi David,

 

The 3600n you described had the broken guide that lifts the cartridges open.  Looks like a one piece from lever to black cartridge.

You mentioned that this defect is covered even if warranty expired.   Is this still in effect???

If so, can you please give me the service station closest to Elmira, NY to take it to???

 

Thank you,

 

Bill

 

email me at wmsundell@gmail.com

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Outstanding Contributor
DavidZuts
Posts: 15,039
Registered: ‎02-27-2006
Message 24 of 36 (12,757 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600

The service not expired years ago. Most service notes only last about `1 year. Since I posted in 2008 I would assume the note expired in 2009. Sorry.
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iphonebore
Posts: 1
Registered: ‎01-19-2014
Message 25 of 36 (8,004 Views)

Re: Error 10.92.00 Cartridges Not Engaged - Color LaserJet 3600

Hi David

 

Thanks very much for the image - that was really helpful.

 

I have a HP laserjet 3600 which was leaking magenta - and whilst trying to fix this problem - I must have ended up snapping off the part in question.

 

I managed to get the "microswtich" back into place with a pair of tweezers and the printer is now working again.

 

Still getting the magenta stripes - but I think that is down to the toner catridge.

 

Thanks again!  Couldn't have sorted it without you.

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