Color Laserjet 5500DTN - Unable to store job at printer (4643 Views)
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Occasional Visitor
Ed Nicoll
Posts: 1
Registered: ‎07-30-2009
Message 1 of 3 (4,643 Views)

Color Laserjet 5500DTN - Unable to store job at printer

We are getting the following message when printing from Autocad:

Error: Unable to store job at printer
Reason: Printer not configured to collate

Solution: Install an EIO Hard Disk

Is installing a HDD the only solution?
Honored Contributor
Kenneth Chan_2
Posts: 2,941
Registered: ‎02-20-2007
Message 2 of 3 (4,643 Views)

Re: Color Laserjet 5500DTN - Unable to store job at printer

Ed,

It looks like for collation (and MOPY/JOB STORAGE) on this model, you need to install the optional disk. Newer model LaserJets use a RAMDISK (instead of hard disk) for this purpose and they have a control panel menu item to control the RAMDISK ; I've checked the LJ5500 manual and the RAMDISK item is not present.

See :-

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00000025&prodT...

and

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=bpl12445&prodTy...

regards

Ken
Outstanding Contributor
DavidZuts
Posts: 15,486
Registered: ‎02-27-2006
Message 3 of 3 (4,643 Views)

Re: Color Laserjet 5500DTN - Unable to store job at printer

The other option if you do not need to store the job is to turn off job storage.
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