Color LaserJet 2840 - printing blank pages (2315 Views)
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Occasional Visitor
alexissky
Posts: 4
Registered: ‎08-19-2008
Message 1 of 8 (2,315 Views)

Color LaserJet 2840 - printing blank pages

The printer is printing blank pages, even when I print out the system report. Does anyone have a solution? Thanks...
Outstanding Contributor
DavidZuts
Posts: 15,421
Registered: ‎02-27-2006
Message 2 of 8 (2,315 Views)

Re: Color LaserJet 2840 - printing blank pages

If saying the report from the menu on the printer itself comes out blank, then the most likely cause I think since it has been a while is there is a protusion on the right side of the toner cover which activates the laser/scanner switch. If that protusion has broken then you will get blank pages. I think there is a shutter for the laser/scanner which is activated by that same switch.
Occasional Visitor
alexissky
Posts: 4
Registered: ‎08-19-2008
Message 3 of 8 (2,315 Views)

Re: Color LaserJet 2840 - printing blank pages

Actually one of the pins seems to be broken off the imaging drum. But I did pull it out anyway & a toner & put them back in again, hoping this would help. It didn't.

Printing is faded now. The ink smears down the page in about 4 vertical columns fading gradually to a blank page at the bottom half of configuration report p. 2.

Solution? Thanks...
Outstanding Contributor
DavidZuts
Posts: 15,421
Registered: ‎02-27-2006
Message 4 of 8 (2,315 Views)

Re: Color LaserJet 2840 - printing blank pages

First need you need to do is get a image drum that does not have any defects and see if that solves the issue.
Occasional Visitor
Dennis Doland
Posts: 2
Registered: ‎09-25-2008
Message 5 of 8 (2,315 Views)

Re: Color LaserJet 2840 - printing blank pages

I'm having the same problem. Blank pages whether from a computer, scanner, fax, or copy. All new toners and drum. Can someone explain to me exactly what this protusion looks like and where I can find it? Thanks!
HP Pro
Raghu K   Russel
Posts: 205
Registered: ‎12-23-2007
Message 6 of 8 (2,315 Views)

Re: Color LaserJet 2840 - printing blank pages

Hi All...

Try printing a configuration report frm printer menu... if it still prints blank pages thn print a engine test page, if he issue still persist then the printer needs to be serviced, the issue might be with the formatter...

If the printer is under warranty, contact HP tech support on chat or phone, they ll assist u further..
Thank you!

I am an HP Employee.

Please mark the post that solves your problem as Accepted Solution.
Click the Kudos star if this was helpful. Thank You!
Occasional Visitor
Tracy R. Richardson
Posts: 1
Registered: ‎04-01-2009
Message 7 of 8 (2,315 Views)

Re: Color LaserJet 2840 - printing blank pages

I'm having the same problem. Printing any reports from the menu results in a blank page. Printer acts as if nothing is wrong. Any ideas or help would be appreciated.
Occasional Visitor
printercare
Posts: 2
Registered: ‎05-08-2013
Message 8 of 8 (1,066 Views)

Re: Color LaserJet 2840 - printing blank pages

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