Re: Color LJ CP1518ni prints only black (301675 Views)
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Occasional Collector
PBauerByDeluxe
Posts: 2
Registered: ‎12-16-2011
Message 1 of 3 (301,685 Views)

Color LJ CP1518ni prints only black

Hi all. Thanks for reading. I have a user whose XP computer prints only black (i.e., no colors) on a networked Color LJ CP1518ni. This is on our office Ethernet network. It kinda has me stumped. I have:

 

restarted printer

restarted computer

reinstalled universal PCL6 driver from HP website

installed PS driver from HP website

installed latest firmware from HP website

re-seated toner carts (none of them is less than 25% full)

tried printing in Safe Mode

tried printing from a Windows7 computer

set printer back to factory defaults, and

 

annoyed, tormented, pestered, plagued, molested, worried, badgered, harried, harassed,

heckled, persecuted, irked, bullyragged, vexed, disquieted, grated on, beset, bothered, teased,

nettled, tantalized and ruffled the printer. Quite firmly.

 

The Demo Page I print from the printer's menu comes out in full color. Test Page I send from the computers is monochrome.

 

There isn't anything in a Google or Bing search that I haven't already tried.

 

Boy I hate saying I'm stumped, but I'm sss, ssst, ssstum ... well, you know. Any ideas, folks? Thanks very much.

 

Paul

NYC

 

Occasional Collector
PBauerByDeluxe
Posts: 2
Registered: ‎12-16-2011
Message 2 of 3 (301,684 Views)

Re: Color LJ CP1518ni prints only black

Printer's log shows 41.3000 and 13.0000 error codes.

Trusted Contributor
turi
Posts: 189
Registered: ‎08-09-2010
Message 3 of 3 (301,675 Views)

Re: Color LJ CP1518ni prints only black

Check the color option on driver property. It should be unchecked.

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