10-16-2009 07:40 AM
Thanks for your help.
10-16-2009 12:01 PM
10-17-2009 04:55 PM
I wonder if there is some kind of date-awareness problem associated with the printer rom.
Will download and re-install software and advise if that solves the problem. If not, have to wait for HP to come available monday morning.
10-17-2009 06:38 PM
11-01-2009 02:59 PM
11-14-2009 10:08 AM
11-14-2009 01:06 PM
08-23-2011 02:52 AM
I had the same problem. Checked the alignment and it was intact. Tried rotating the carousel and discovered that almost 3 cartridges were not stopping at the correct position. Removed the solenoid assembly and manually tested it only to discover that it was sticking. Replaced the solenoid assy from another machine and it did the magic. Now my printer is as good as ever
10-08-2011 02:56 PM
Had the same issue of only printing yellow. Checked the carousel and one of the cartridges was somewhat misaligned but after taking it apart the gears for the carousel were aligned properly. So I checked the solenoid and it was sticking and the foam material they used was worn down. So I fixed it by putting a piece of moleskin over what was left of the foam material they used.
12-01-2011 04:18 PM
See the attached. Also below is a link to the service manual.
07-17-2013 10:30 PM - edited 07-17-2013 10:45 PM
I had the same problem of only printing in yellow. I got to the solenoid and this was the first time I ever saw one, but it looked brand new to me and the felt looked fine. I scraped it off anyways and put a new felt that was a tiny bit thicker. Bingo it worked. I also found this youtube video very helpful in figuring out what the solenoid looked like:
And also here is another video which although is for a different printer, explains what is happening and why very well: http://www.youtube.com/watch?v=LtJbJw6m34I
Even though mine looked fine, it was sticking.