05-24-2013 01:00 PM
Having a hard time printing a Word document in color. It comes out as black and white. I'm positive I have the right driver so that's not the issue. It could be something related to Word because it only happens in Word. PDFs print color fine. However, under Word, when i look in the printer settings, I don't see any options for switching between color and black and white. Anybody know where that would be on this specific printer in Word 2010? Thanks for the help.
Solved! Go to Solution.
05-24-2013 09:32 PM
You may try following steps:
1. Try printing from another word document with color images and check if it prints in color
2. Go to start > printer and faxes > right click printer driver > select printing preferences > advanced tab > under printer features check "Print all text in black" option is disabled > click apply > ok
3. Also try to print driver test page under printer properties
(Although I am an HP employee, I am speaking for myself and not for HP)
Kudos appreciated :)
05-28-2013 07:11 AM
Attached are my printing preferences. They look right to me, but I may be missing something. I tried printing a test page and it came out in black and white. Everything that I print, except for Word documents (I tried more than one) and this particular test page, prints color. I've triple checked the driver and it's the correct one and installed correctly. Even had our tech support people we use take a look and they made sure the driver was ok.
06-03-2013 10:02 AM
Please try to print from a different color word document and check if it prints fine.
Does this issue occurs while printing only from Word application? Please try to print from MS Paint and check if it prints in color?
Please print a demo page from printer and let me know if it prints in color. Perform the following steps:
1. Press MENU to enter the MENUS.
2. Press down arrow button to highlight Information.
3. Press check mark button to select Information.
4. Press down arrow button to highlight PRINT DEMO.
5. Press check mark button to select PRINT demo page.