11-30-2004 09:07 AM
Try refreshing the browser screen by clicking on your browser's 'refresh' button." for a message. I called tech support, but they had no idea what was wrong. Any ideas out there?
12-01-2004 03:43 AM
12-03-2004 03:08 AM
12-10-2004 05:55 AM
Try this save this web address in your favourites.
Hopefully this should work.
P.S. : Download the java virtual machine from java.com
12-10-2004 05:57 AM
Thanks a bunch, but we'll have to keep looking! Any more ideas, let me know.
12-10-2004 06:22 AM
I found this link,
You have probably been all through this but just in case it could help.
12-10-2004 07:05 AM
Since I don't have a 1012 hooked to my system to verify.... Try going to the printer properties and see if there is a 'services' tab. Some HP's end up with one there that might do what you need.
12-16-2004 08:31 AM
Since you are unable to resolve this with respect to the driver or the Software. I think it is a problem with the Operating system.
You might as well look into this link
It is a known fact that WINXP sp2 has some issues with printer drivers.
12-16-2004 08:42 AM
12-17-2004 08:11 AM
Go to start--> Run -->type MSCONFIG -->click ok --> startup.
Check if statusclient and hpbpsttp is checked.
These are required for the toolbox to work and have to be checked.
Also use the customization utility in the CD to reinstall the toolbox.