06-04-2010 02:42 PM
Our business bought a HP LaserJet CP2025 and it cleans in between every page! All the pages printed are standard letter size and the type of file printed does not seem to matter. Is this just a defect of the printer or can I solve the issue myself?
06-07-2010 07:49 AM
This type of cleaning occurs when the engine thinks it is printing off the page. If you look in the error log you may also see some type of size error or misprint.
The document size that the printer is expecting can come from the application (as a part of page setup), from the driver (where you set paper size and paper type before you print), or you can set it on the printer in the control panel.
If you check all of these, and they all say you have letter size paper, and plain type, try printing a test page from the control panel. If that does not clean, then there is still something wrong with the printer drivers. If it does clean, then there is something wrong with the printer.
If this does not fix the problem, let me know what OS and driver you have.
10-20-2010 08:35 AM
10-21-2010 03:47 PM
Update - Talked to HP support and fixed mine by changing Settings/Paper Handling/Tray 2 Type to "Heavy 111-130g"
All paper handling settings as follows:
|Default Paper Size:||Letter|
|Default Paper Type:||Plain|
|Tray 1 Size:||Any size|
|Tray 1 Type:||Any Type|
|Tray 2 Size:||Letter|
|Tray 2 Type:||Heavy 111-130g|
Paper Out Handling
|Specify Time and Action|
|Paper Out Time:||0 Seconds|
| Paper Out Action:|
11-08-2010 08:36 AM
I think that this is not a good answer for HP I got 400 Printers like this and I desplegated for 14 clients... I cann't lost my time changing this settings, HP must make a firmware to correct this issue.
01-29-2011 09:33 AM
I have the same problem with CP2025. When I go into preferences under printers I do not have the same options you outlined. Where specifically did you do these changes?
04-17-2011 02:55 PM - edited 04-17-2011 02:55 PM
This is just unacceptable. I can print no more than 3 or 4 copies of a document without cleaning and a mispprint. Had many HP printers before, and this problem is absurd. FIX THIS! ...please!
08-01-2011 10:43 AM
After setting this as suggested, it forces you to use Tray 1, the manual feed tray.
This is a fix how? Sure, it does correct the issue from the manual feed tray. This is a workaround at best. The printer didn't do this when new.
10-08-2012 08:34 AM
Surprised you have not found the solution in other posts, the issue is pretty well known, normally you only need to do this .
NOTE: These settings need to be changed only in printer using ToolboxFX or EWS.
Do not change/modify any settings in printer drivers. Leave the printer drivers with default settings.
On the "Printer Settings" tab (networked version) in the option group,
Print Quality group:
Power-On Calibration: On
Calibration Timing: 168 Hours
click Apply button
Extended Print Modes change options in Optimize group:
Jam Reduction: On
click Apply button
System Setup group:
Auto continue: On
click Apply button
If you still get problems then try these as well.
In System Tab and Paper Handling:
Default Paper Size: A4 or Letter
Default Paper Type: Plain
Manual Feed: Off
Tray 1 Size: Any Size
Tray 1 Type: Any Type
Tray 2 Size: A4 or Letter
Tray 2 Type: Heavy 111-130g
Tray 3 Size: A4 or Letter
Tray 3 Type: Heavy 111-130g
In Paper Out Handling:
Select Specify Time and Action.
Paper Out Time: 0 Seconds
Paper Out Action: Override
In System Tab and Print Quality:
Power-On Calibration: 60 Minutes
Calibration Timing: 168 hours
As for multiple printers, 1 or 100 you can just use WebJetAdmin, its easy enough to create a configuration which can be sent to every printer of that type which could help until we saw a firmware use these as default.
(Don't forget Kudos if people have helped)
10-10-2013 11:07 AM
I have just had a customer machine with this fault, and after looking at the thread tried all setting changes but to no avail.
Eventually I checked the feed tyre in tray 2 and found it was worn, I rotated the tread on the tyre (you don’t need to buy a new one) as half the tyre is unused in the retaining half of the roller (remove the roller and remove the clip that holds the tyre on to the roller). Once the feed roller had fresh tread the miss feeds and cleaning cycles stopped. I guess the paper miss-feed was causing a paper size / print over run issue, rather than the paper jam one usually associated with worn feed tyres, probably due to a timing issue for gauging the paper length. Maybe the heavy paper settings are slowing the feed speed enough to compensate for any timing / pick up faults.
Anyhow I not saying it is the definitive answer for this problem, but it worked for me in this instance and sorted the problem completely.
If you need to know how to replace the tray 2 feed roller then the instructions are here: