12-10-2008 10:32 AM
The printer will not print but dispays the error "Remove shipping lock from yellow cartridge".
There is no shipping lock, the orange tags were all removed (I assume that's the shipping lock) and regardles of which cartridge I put where the same error appears.
How do I fix this error?
Solved! Go to Solution.
12-15-2008 10:42 AM
I e-mailed HP support and they replied in a few hours with a method for fixing this.
A spring was identified in photographs and the solution was to push the spring back into position as they thought it may have somehow become dislodged.
On my printer the spring identified was already in the correct position and was moving freely when pushed with a finger.
I told this to HP and they replied that I should return the printer to the seller as it must have a faulty sensor.
I suspect HP have identified the wrong spring as the one identified by them in the photographs they sent appears to me to be for the rear door open sensor and not for the yellow toner which comes nowhere near this spring.
I have returned the printer to the seller and I'm awaiting a replacement.
01-16-2009 06:46 PM
I swear that I have removed all the so-called "shipping lock", but it appear again and again and again - remove shipping lock from yellow cartridge!
The retailer told me it's my fault even if I followed the manual strictly!
I leave message here, I wish HP - personnel from the original corporation can help me.
Thank you again and again and again.
01-16-2009 07:43 PM
- An HP employee
01-28-2009 08:35 AM
03-11-2009 09:08 PM
I called the HP Service Center in my country, Malaysia which they manage to send a new replacement for the printer the next day. Set up and on... Still having the same "Remove shipping lock problem" from a new delivered printer!
Sigh... My confidence in HP isn't here anymore.
I called in again and they said they will replace another new one from another batch. Not sure how long it takes though.
03-23-2009 03:08 PM
03-23-2009 04:47 PM
They eventually tested the printer out before sending a new one over to me.
So yeah, I guess it is the manufacturing problem.
03-24-2009 08:39 AM
But I believe it is made in China. lol
I will reply here if I ever go back to the client for a meeting or something, and check where the printer is made from.
03-25-2009 04:19 AM
By right, they will be sending you a new printer to be replaced.
03-25-2009 04:47 PM
Yugesh : Afurmado it seems that by removing the shipping lock it has damage the yellow cartridges as it cannot get detected bythe printer.
afumado us : why only the yellow catridge ?
Yugesh : Afumado, i
Yugesh : Sorry
afumado us : i saw in your forum, thers many people got same problem like me.
afumado us : why onlly yellow catridge ?
Yugesh : Alfurmado, as you have removed the shipping locks from the yellow cartridges it leads to damage the yellow cartridges.
afumado us : and the solution ?
any idea ?
05-15-2009 07:43 AM
05-16-2009 01:34 PM
This is extremely frustrating.
Any resolution to this issue?
05-16-2009 05:11 PM
08-04-2009 07:25 AM
09-12-2009 12:48 AM
02-01-2010 06:42 AM
The white lever on the right which looks like an inverted trigger on a rail, is the culprit or a contributing factor. On this cartridge this lever is clearly uninstalled on the cartridge correctly - it has a lot of play and corresponds to a black lever "finger mechanism" that rises as the trigger is pushed forward.
On all my other cartridges, none are as loose and out of alignment. After vigorous shaking and fiddling with this I was able to get the error to go away but it is not printing black, yet...
02-09-2010 12:18 PM
The Restore Defaults has worked for us a couple times now. To perform this function, use the controls on the top of the printer:
â ¢ Click OK
â ¢ Arrow over to the Service menu
â ¢ Arrow over to Restore Defaults
â ¢ Click OK
â ¢ The printer will reboot itself and go through a few minutes of initializing/calibrating, and the error will no longer come up.
02-09-2010 01:03 PM
02-26-2010 06:16 AM
We found a fix, however! What worked was cleaning the springs on the left side of the cartridge bay with alcohol. These springs are the contacts to the copper colored contacts on the cartridge itself. Since the shipping lock strips are on that side, too, we wondered if what's happening is that toner is getting on the contacts when the shipping lock is pulled out, thereby interfering with the contacts and causing a faulty reading?