CLJ5500hdn "Install an EIO hard disk" error (2732 Views)
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Advisor
Barry Ratcliffe
Posts: 22
Registered: ‎08-03-2004
Message 1 of 4 (2,732 Views)

CLJ5500hdn "Install an EIO hard disk" error

When we try to print more than 2 pages, collated, the printer prints an error sheet (Job Storage Status Page) that simply says: "Error: Unable to store job at printer. Reason: Printer not configured to collate. Solution: Intsall an EIO hard disk.

The printer has a HDD in it, slot 1 which is confirmed by the config print. Has been tested and initialised all ok.

The error log has been cleared (becuase there are no date/times in the log it's impossible to tell what happened when) so I will monitor that.

Any help appreciated.

Any ideas how to resolve?
Advisor
Barry Ratcliffe
Posts: 22
Registered: ‎08-03-2004
Message 2 of 4 (2,732 Views)

Re: CLJ5500hdn "Install an EIO hard disk" error

Just spotted something curious: On the configuration print out DISK Storage is at 28615 MB capacity. If I view printers settings via IP address in MSIE and go to information - configuration page it says DISK Storage: 0 MB Capacity
Honored Contributor
Paul Canuck
Posts: 1,752
Registered: ‎08-08-2002
Message 3 of 4 (2,732 Views)

Re: CLJ5500hdn "Install an EIO hard disk" error

Advisor
Barry Ratcliffe
Posts: 22
Registered: ‎08-03-2004
Message 4 of 4 (2,732 Views)

Re: CLJ5500hdn "Install an EIO hard disk" error

I've fixed it!! Sorry, forgot to mention I did try re-initialising it. In the end the HDD turned out to be faulty. I stripped it out of the card and tested it in a HP bios test, it failed on code 7. I replaced the HDD and all is funky.
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