02-13-2012 11:44 AM
All the components passed the Diagnostic test EXCEPT the Fuser Motor which failed the test.
I am trying to identify which part actually needs to be replaced and IF it can be replaced by the user.
What is the difference between the Fuser Motor and the Fuser Kit?
How do I make sure I have an accurate part number?
02-13-2012 04:28 PM
Sometime a broken fuser would give that error. The fuser is the part that seats on top of black toner and have 2 purple handles, it can be replace by the user. Check if there is jam or broken gears. Try to swapped the fuser If you have another 4700, 4730mfp or cp4005. If the fuser is not the problem than Fuser drive assembly is the problem and a tech needs to replace it. Fuser unit 110 V part # RM1-3131-060CN Fuser drive assembly RM1-1729-000CN