79 service error (719 Views)
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Occasional Visitor
archine
Posts: 1
Registered: ‎07-30-2012
Message 1 of 3 (719 Views)

79 service error

We have a new color printer ,  CP5225.  It displayed the 79 service error when printing some special document like jpg, doc.

I expect to know  the reason and how to get it?

 

Outstanding Contributor
DavidZuts
Posts: 15,320
Registered: ‎02-27-2006
Message 2 of 3 (713 Views)

Re: 79 service error

Try updating the firmware.
Valued Contributor
Imagenet_Tech
Posts: 367
Registered: ‎07-09-2012
Message 3 of 3 (683 Views)

Re: 79 service error

You can also try an NVRAM reset to see if it does the job. In order to do this you would need to power off the printer, press and hold the right arrow and the X buttons while powering on, release the buttons when the display shows "permanent storage initialization". Like I said before you can try this in case the firmware update does not work.

 

Hope this helps....

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