79 service error (622 Views)
Occasional Visitor
Posts: 1
Registered: ‎07-30-2012
Message 1 of 3 (622 Views)

79 service error

We have a new color printer ,  CP5225.  It displayed the 79 service error when printing some special document like jpg, doc.

I expect to know  the reason and how to get it?


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Outstanding Contributor
Posts: 15,115
Registered: ‎02-27-2006
Message 2 of 3 (616 Views)

Re: 79 service error

Try updating the firmware.
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Valued Contributor
Posts: 360
Registered: ‎07-09-2012
Message 3 of 3 (586 Views)

Re: 79 service error

You can also try an NVRAM reset to see if it does the job. In order to do this you would need to power off the printer, press and hold the right arrow and the X buttons while powering on, release the buttons when the display shows "permanent storage initialization". Like I said before you can try this in case the firmware update does not work.


Hope this helps....

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