49 4C02 errors and HP Laserjet 4250's (22723 Views)
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Occasional Visitor
Jim Sellner
Posts: 1
Registered: ‎06-10-2008
Message 1 of 23 (22,723 Views)

49 4C02 errors and HP Laserjet 4250's

I just updated our computer lab 4250's firmware to 08.015.0. I now have crashes happening often with 49 4C02 errors and 49 4C06 errors. I looked at several of the printers and it looks like I have about 25 of these in the last 1500 pages (aka since last Friday).

We currently are using the PCL 6 driver. We currently have about 35 of these printers supporting 600 plus lab machines so changing the drivers is a huge undertaking to us.

Only thought I have is to re-update them via parallel ports using a laptop...unless this firmware is buggy.
Advisor
Howard Cockett
Posts: 15
Registered: ‎04-28-2004
Message 2 of 23 (22,723 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

We had 49.C4 errors on a few of our LJ4250s before I updated the FW to 08.014.0
since then no problems

I did all the updates from a laptop through the parallel port, even then one or two had stuck and had to be restarted.

Haven't tried the 08.015.0 yet

If you would like to try the 08.014.0
then you can download it here
https://download.yousendit.com/9C6A408E11A8756A

Good for 7 days or 100 downloads
Occasional Visitor
Patrick Tsang Wong
Posts: 1
Registered: ‎03-03-2009
Message 3 of 23 (22,723 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

Well, my printer is using 08.014.0, this 49 4c02 error appears frequently. Looks like updating to 08.015.0 is not helping. Is there any other suggestion or fix?
Advisor
Howard Cockett
Posts: 15
Registered: ‎04-28-2004
Message 4 of 23 (22,723 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

If you search the forums (or google) for 49 4C02 (and all variations, e.g. 49.4C02 or 49 4c02 service error) then you will find that there are many others out there, with all models of HP printers with the same error message.

for instance
http://www11.itrc.hp.com/service/james/search.do?origin=0&rn=25&wpa=forums11.itrc.hp.com%3A80&search...

Generally the cause seems to be corrupted data, either from the application, the driver, the network card, the DIMMs, the firmware, . . . .

And there doesn't appear to be one solution for all these problems.

Sometimes it was solved by a firmware update, sometimes by a cold reset, sometimes by changing the network card, . . .

I can only suggest you read the posts and try one solution after the other.

Such is life in the big bad IT world ;-)
Occasional Advisor
churchhouse
Posts: 13
Registered: ‎06-22-2007
Message 5 of 23 (22,723 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

we have had 49 4c02 and 06 issues since we had the thing, nearly a year old, and after 4 site visits the printer is still falling over.
we have tried:

firmware
driver
new - dimms, dc board, formatter
ram disk on/off
10/100mb/1gb link
new 610 jetdir
network cables

we also have speed issues with some of the types of print, if there is a lot of graphic on the page the printer is slow.

hp, do not know what the problem is. they blame network. im blaming the firmware, driver or jetdirect, just not up to spec.
Occasional Advisor
Adski01
Posts: 6
Registered: ‎03-17-2009
Message 6 of 23 (22,721 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

We are having the same problems on all of our 4350's since updating the firmware to 8.15.

Surely can't be a coincidence that the firmware update takes place and then these problems start happening?
Occasional Advisor
churchhouse
Posts: 13
Registered: ‎06-22-2007
Message 7 of 23 (22,721 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

we only have the one 4250, and we have now moved it to another location as the fault was so intermittant we felt this was our only option. its a combination of crap hardware/JetDir/firmware and the type of job that is being sent to it, i.e. PDF's!
Occasional Advisor
Adski01
Posts: 6
Registered: ‎03-17-2009
Message 8 of 23 (22,721 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

It is not only PDF's that are causing this error for us though. MS Navision is also causing this problem
Occasional Advisor
churchhouse
Posts: 13
Registered: ‎06-22-2007
Message 9 of 23 (22,721 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

correct, PDF crashes more than MS though
Occasional Advisor
Adski01
Posts: 6
Registered: ‎03-17-2009
Message 10 of 23 (22,721 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

Have you ever asked HP Support to look into it? Maybe present us with a new firmware update?

I have seen people say that they cannot replicate the problem.
Occasional Advisor
churchhouse
Posts: 13
Registered: ‎06-22-2007
Message 11 of 23 (22,444 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

they (HP india) have had the call since october!
Occasional Advisor
Adski01
Posts: 6
Registered: ‎03-17-2009
Message 12 of 23 (22,444 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

Can I/we contribute our support to this open call with "Them" in order to get it sorted? I know that may not mean much, but the more people that get behind it, maybe HP will do something for us.
Occasional Visitor
Craig Moglia
Posts: 3
Registered: ‎03-20-2009
Message 13 of 23 (22,444 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

We had this same exact problem on our 4250's for the longest time!

The problem was solved by going back to firmware 8.012.1 now the printer is working 100% without errors.

Occasional Advisor
Adski01
Posts: 6
Registered: ‎03-17-2009
Message 14 of 23 (22,444 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

Craig,

I'm a bit reluctant to switch back to the old firmware incase it completely recks the printers. Did you have any concerns rolling the firmware back?

Also, did you have to use 8.0.12? We are currently running 8.0.15 but I cannot find a single website to download 8.0.14 from. Haven't checked for 8.0.13 or 8.0.12.
Occasional Visitor
Craig Moglia
Posts: 3
Registered: ‎03-20-2009
Message 15 of 23 (22,444 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

I had no problems at all rolling the firmware back. In fact I even did it over the network.

We had one 4250 that was at firmware 8.0.13.4 which seems to be good. But I was only able to find the firmware for the earlier 8.0.12.1 online.

So, 13.4 may also solve your problems if you can find that, I don't know about anything later.

the file I downloaded was lj4x50fw_win_08_012_1.exe
Occasional Visitor
Craig Moglia
Posts: 3
Registered: ‎03-20-2009
Message 16 of 23 (22,444 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

Advisor
Howard Cockett
Posts: 15
Registered: ‎04-28-2004
Message 17 of 23 (22,444 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

If you would like to try the 08.014.0
then you can download it here
https://www.yousendit.com/download/UmNLNU1ITkF6NE94dnc9PQ

Good for 7 days or 100 downloads
Occasional Advisor
Adski01
Posts: 6
Registered: ‎03-17-2009
Message 18 of 23 (22,444 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

How do you downgrade the firmware? Is there a set procedure?
Advisor
Howard Cockett
Posts: 15
Registered: ‎04-28-2004
Message 19 of 23 (22,444 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

Just follow the instructions in the firmware file, you can either do it through lpt1 or the network or the web jet admin.
Trusted Contributor
Sys Admin
Posts: 332
Registered: ‎07-02-2002
Message 20 of 23 (22,444 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

Any update to this? All our 4250's see this error. I'd rather not revert firmware as the latest firmware fixes PDF issues that plagued us (heavy PDF environment.)
Occasional Advisor
churchhouse
Posts: 13
Registered: ‎06-22-2007
Message 21 of 23 (22,398 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

we managed to get this replaced by HP, took about 6 months and dozens of phone calls
Occasional Visitor
Michael Gindt
Posts: 1
Registered: ‎11-16-2009
Message 22 of 23 (22,398 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

It looks like the new firmware version 8.17.1 fixes these random errors.

Enhancements and Fixes provided with this Firmware revision, 20090807 08.017.1

Enhancements: None provided in this release

Fixes or improvements
Fixes or improvements for the following issues are provided by this firmware release: (Datecode: 20090807 08.017.1)

ï Random 49.4C02 or 49.4C06 errors may occur with firmware revisions 08.015.0 or 08.016.2, particularly when using stored jobs

ï In rare cases, postscript files may not print correctly
Occasional Collector
MW_DYarno
Posts: 1
Registered: ‎03-07-2014
Message 23 of 23 (13,932 Views)

Re: 49 4C02 errors and HP Laserjet 4250's

Aside from physical issues, have you tried to adjust the format of the document? Perhaps "print as image" or printing in B/W instead of grayscale? I have seen that this resolved some issues with this. Also clearing print queues and restarting spooler services may help. Just a thought.

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