3300 Problems (66 Views)
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Occasional Visitor
Dennis Gallagher
Posts: 1
Registered: ‎12-24-2004
Message 1 of 3 (66 Views)

3300 Problems

I've connected my LaserJet 3300 to my system via a parallel cable. I had it connected to a Windows 2000 system before via USB. When I moved it to my new Windows Server 2003 system, I had problems with my USB cable so I switched it to parallel. The problem is that when I try to install the software (not the driver), the installer program starts and then quits and says nothing about why. Maybe there's something I need to clear in the registry to make my system 'new' to the software install process?

Any help would be appreciated.
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Honored Contributor
Pat
Posts: 5,276
Registered: ‎06-22-2004
Message 2 of 3 (66 Views)

Re: 3300 Problems

Hello, Dennis,

See the following re: Parallel Connection:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl08304

Also:

These are the Tech Notes for Uninstall Directions given on a PSC 2610. I'm sure you'll be able to adapt them to the 3300. Once you've done the complete software install, try reinstalling.

Pat, please find the de-install routine I was told to use here:
---------------------------------------
A. Removing entries from Add/Remove programs.
B. Removing entries from Printers and Faxes folder.
C. Removing entries from Registry.
D. Removing folders from C:\Windows

A. Add/Remove Programs:
=======================
1. Click Start, Control Panel and double-click Add/Remove Programs.
2. If there is an entry relating to one of the printers, select it, then click Change/Remove.
3. Follow the dialog and "uninstall all" or "remove all" as appropriate.

Some "printer software" have programs that show up here and it will be a good idea to remove those before going any further.

B. Printers Folder:
===================
1. Click Start, Control Panel and double-click Printers and Faxes.
2. Delete all the Printers available, by right-click and selecting "delete" option.
3. Click File menu and select Server Properties.
4. Select the Drivers tab.
5. For each entry, select the entry and click Remove.

C. Windows Registry:
====================

Before modifying registry, take a backup of it.

1. Click Start and click on Run.
2. Type Regedit and from File menu, click on Export Registry.
3. Select "All" option for backing up every key of registry.
4. Give a destination file (say Regbackup) and save it on to the Desktop.
5. Now, click "+" beside HKEY_LOCAL_MACHINE\SYSTEM
6. Click "+" beside CurrentControlSet
7. Click "+" beside Control
8. Click "+" beside Print
9. Click "+" beside Environments
10. Click "+" beside Windows NT x86
11. Click "+" beside Drivers
12. Under this key, there will be the keys Version-2 and Version-3 (some may be absent, which is normal)
13. Click on each Version key to find contents in the right-window pane.
14. Delete all the sub-keys inside Version-2 and Version-3, but not these keys themselves.
15. From File menu, click exit.

D. Deleting Folders:
====================
1. Click Start, Run and type "cmd" (without quotes).
2. Key-in the following commands:

net stop spooler
net start spooler

3. Type exit.
4. Open Windows Explorer and navigate to:

%systemroot%\system32\spool\drivers\w32x86

NOTE: %systemroot% is usually C:\Windows, but it might be "winnt" or something else; this is set when the OS is installed.

5. Inside w32x86, there will be folders with the names 2 and 3 (some may be absent, which is normal)
6. Delete all of the files and sub-folders in each of the 2 and 3 folders, but not the folders themselves.
7. Inside w32x86, there may be other folders with names starting with "hewlett_packard", "hphp" or something else; delete these folders also.
8. Restart the print spooler (as in 2nd step, above)
9. Restart the computer.


Happy Holiday!

Pat
Advisor
Dusan_8
Posts: 16
Registered: ‎01-02-2005
Message 3 of 3 (66 Views)

Re: 3300 Problems

1st Enable services in windows 2003 server USB Printing support

Then there should no't be anny problems installing drivers or anny type USB devices.
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