03-23-2007 11:34 AM
I've been having no end of problems with our HP 2840 LaserJet All-in-one repeatedly going into a Cleaning cycle, many times per day.
A session with the chat people just ended up with being told to do everything that I had already done and then being told to log a fault.
Whilst logging the warranty fault a very nice Irish sounding lady called Carla said that a member of their team had discovered the solution - make sure that on the printer the Tray 1 paper size and type is NOT set to "Any".
I have set ours to "plain" and "A4" and it seems to have cured the problem.
Surely if this is a solution known to HP I should have been able to find it on the web somewhere?
And what about a firmware release to correct the problem?
09-19-2007 10:13 AM
If the printer goes into a continuous clean or calibration cycle, I've seen this caused by using refilled toner. Somehow, the formulation of the toner material is different and doesn't satisfy the toner density sensors causing a perpetual (or very frequent) calibration or cleaning cycle.
The only time a cleaning cycle comes up when the Black toner cart is changed. It passes a sheet of paper through to clean the paper path and the fuser. That's why it creeps through the last part of the cycle.
Best of luck
07-14-2008 11:00 AM