09-29-2012 10:33 AM
I can't seem to get my printer to print. It says that it is printing on the computer screen and it even prints out a test page just fine but whenever I try to print a document nothing happens. It will say that it's printing and then that the print is complete but the printer won't even take in paper. At first I thought it was the printer so I re-installed it. Then I thought it was Word so I used other things such as Google Docs. Nothing has seemed to work. Any help would be greatly appreciated.
09-30-2012 12:22 AM - edited 09-30-2012 12:23 AM
Please try with the HP Print and Scan Doctor to find whats happening with the printer function:
Click KUDOS Star to say thanks,
Click on Accept Solution if the issue has been resolved
10-04-2012 05:00 AM - last edited a week ago
Thanks for giving more details...;)
Then try to Reset the Print System with the steps of the next document:
After that, add your printer by clicking on the PLUS sign inside the window of Print & Fax
* Click KUDOS Star to say thanks,
* also click on Accept Solution if the issue has been resolved.