My HP 2800 Business Inkjet won't print (526 Views)
Reply
Occasional Visitor
crazyrozi
Posts: 1
Registered: ‎02-27-2014
Message 1 of 3 (526 Views)

My HP 2800 Business Inkjet won't print

My 2800 Business Inkjet displays error message replace magenta, yellow cyan printheads. I replaced all printheads. It aligns then processing then gives the same error message.

Help what do I do. At my wits end, please help

HP Pro
WEP_Jr
Posts: 73
Registered: ‎01-08-2013
Message 2 of 3 (431 Views)

Re: My HP 2800 Business Inkjet won't print

Hello,

 

I am sorry you are having issues with your HP Business Inkjet 2800 printer. I have attached a troubleshooting guide that should provide some guidance to troubleshoot the issues.

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay?javax.portlet.begCache...

 

Please let me know if this helped solve your issue.

 

Regards,

 

WEP_Jr

I work at HP and glad to assist you.

If my reply helped you, feel free to click on the Kudos button on the left (hover over the star). If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
Advisor
Louis Sander
Posts: 34
Registered: ‎12-12-2006
Message 3 of 3 (328 Views)

Re: My HP 2800 Business Inkjet won't print

I followed all the cleaning steps, but the problem persists. The cleaning steps are incorrect, by the way. The sequence of steps is all wrong. Take a look and you can see for yourself. 

 

I went a little further than the cleaning steps provided. I looked down into the area where the printheads seat. There was a lot of goo down there for all the printheads. I cleaned it out with long-stemmed Q-Tips. Then I replaced the cleaned printheads, but there was no improvement. 

 

The printer continues to behave strangely (I have two others like it that do not do this). It will print the Align Printhead sheets, but then it comes up with "replace cyan, magenta and yellow printheads" again.  

The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.